Compare Microsoft Exchange vs. Microsoft Exchange Online

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Most Helpful Review
Find out what your peers are saying about Microsoft Exchange vs. Microsoft Exchange Online and other solutions. Updated: May 2021.
511,307 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support.""Now, we manage to serve almost 99% of the information.""It is very well integrated with other Microsoft programs, teams, and so on. They work well together.""The initial setup is very simple.""It is easy to set up.""Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this.""The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple.""It has a feature that allows you to retain an email and recover it as an administrator. When you activate this feature, even if a user deletes an email, the email is still in the system, and we can retrieve it as an administrator. It is a very useful function. We turn this feature on for some of the mailboxes because we need to keep all the records. I like the way emails are classified in this solution. It makes it really easy to take a look at the most important messages. This is a really good functionality. Some of the emails directly exchanged with you are marked as important and shown in one tab, and everything else is in another tab. We usually don't have any issue with Exchange. It can be integrated with different solutions."

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"The online version is faster, as it is a cloud instance. We can have massive mailbox capacity: 100 GB per user, which is huge. We can't provision such capacity internally, as the company would get burnt out paying for mailbox storage.""It is for emails, and it seems to work okay.""The most valuable feature is being able to assign an individual a task.""We have found the solution to be stable.""I have found the interface to be user-friendly and the overall simplicity valuable features."

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Cons
"Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive.""When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information.""It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products.""In the version we have, I would like to see better communication between the end device and the Exchange server.""It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers.""The pricing could be better, and it could have an easier implementation.""In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards.""Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for. Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing."

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"I would prefer an anti-malware functionality in at least the basic version.""I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out.""This product is too complex to use.""The solution should have a stand-alone application instead of us having to go through an internet browser."

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Pricing and Cost Advice
"It's working very well. There is no problem, but the price is not the best.""Its price is okay.""It's a little bit expensive.""Its price is very affordable, and basically, it is the standard of the industry. We have the Exchange 365 subscription, which includes the usage of Exchange Online. I don't know the specific cost, but it is the retail price of Microsoft 365 E3 licenses. Microsoft's licensing is not very easy to understand. Microsoft changes rules every other day, which makes it difficult for us to understand the licensing not only for Exchange but also for other products. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing.""Microsoft doesn't have a unit price, it's based on the quantity, and they offer great discounts."

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"We have an enterprise agreement for licensing.""The price of the solution could be less expensive.""There is a license required for the solution and it is paid annually."

More Microsoft Exchange Online Pricing and Cost Advice »

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Questions from the Community
Top Answer: It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail.
Top Answer: Microsoft doesn't have a unit price, it's based on the quantity, and they offer great discounts.
Top Answer: From a security point of view, Microsoft should enhance the new features. Technical support could also be better.
Top Answer: We have found the solution to be stable.
Top Answer: This product is too complex to use. It could be more streamlined because it offers an overabundance of features. It's simultaneously offering you to do 10 different things and it's confusing as to… more »
Ranking
2nd
out of 18 in Email Applications
Views
6,478
Comparisons
5,211
Reviews
12
Average Words per Review
395
Rating
8.3
6th
out of 18 in Email Applications
Views
3,442
Comparisons
2,066
Reviews
3
Average Words per Review
216
Rating
7.0
Popular Comparisons
Also Known As
Exchange, MS Exchange, MS Exchange, MS Exchange
Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online, MS Exchange Online, MS Exchange Online
Learn More
Overview
Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.
Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protect mailboxes. Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock safeguard your data.
Offer
Learn more about Microsoft Exchange
Learn more about Microsoft Exchange Online
Sample Customers
Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
Top Industries
REVIEWERS
Healthcare Company14%
Computer Software Company14%
Security Firm14%
Retailer14%
VISITORS READING REVIEWS
Comms Service Provider32%
Computer Software Company23%
Government8%
Educational Organization4%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company19%
Educational Organization7%
Media Company6%
Company Size
REVIEWERS
Small Business46%
Midsize Enterprise27%
Large Enterprise27%
REVIEWERS
Small Business35%
Midsize Enterprise10%
Large Enterprise55%
Find out what your peers are saying about Microsoft Exchange vs. Microsoft Exchange Online and other solutions. Updated: May 2021.
511,307 professionals have used our research since 2012.

Microsoft Exchange is ranked 2nd in Email Applications with 13 reviews while Microsoft Exchange Online is ranked 6th in Email Applications with 5 reviews. Microsoft Exchange is rated 8.2, while Microsoft Exchange Online is rated 7.2. The top reviewer of Microsoft Exchange writes "It has good integration with other Microsoft tools and allows us to retain and recover an email deleted by a user". On the other hand, the top reviewer of Microsoft Exchange Online writes "Massive storage capacity with 100 GB per user mailbox". Microsoft Exchange is most compared with Zimbra Collaboration, IceWarp, Kerio Connect and HCL Domino, whereas Microsoft Exchange Online is most compared with G Suite Enterprise, IceWarp, Amazon WorkMail, Kerio Connect and HCL Verse. See our Microsoft Exchange vs. Microsoft Exchange Online report.

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