We performed a comparison between Microsoft Exchange and Microsoft Exchange Online based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Exchange's interface is good. All of our engineers like it and are accustomed to using it."
"Microsoft Exchange is comparable to the Outlook client. Both are Microsoft products, and most people are familiar with Outlook. This is why the best feature of Microsoft Exchange is the ease of use. It is more compatible with the client software, especially for Microsoft Outlook. There are a lot of features available that are required for businesses users."
"All of Exchange's features are valuable. For example, we can configure the MAPI profile, IM profile, or mobile profile."
"The solution can scale well."
"The most valuable feature of Microsoft Exchange is its communication capabilities."
"Exchange's best feature is single sign-on access using the Microsoft Identity framework."
"The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
"It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support."
"The initial setup was straightforward."
"The product enables us to have remote meetings."
"The overall usage was all good."
"Its most valuable feature is the unlimited storage. It also has very little downtime."
"The product’s most valuable feature is the online archive."
"Stability has increased exponentially since 2010."
"One of the important features is the collaboration tool used in Office 365. The security and DLP mechanisms are also quite good."
"It is for emails, and it seems to work okay."
"If it was the same product, and slightly cheaper, that would be amazing."
"The pricing could be better, and it could have an easier implementation."
"Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service."
"I would like to see the search capability of the Outlook client improved"
"The only thing that could be improved is the pricing."
"We would prefer to be able to manage the solution on the cloud."
"The main problem with Microsoft products is that we're constantly required to install patches and fixes."
"In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards."
"The pricing could be a bit lower."
"From an IT perspective, we need clearer documentation to understand the product’s configuration process."
"The support from the vendor is fine. However, it could be faster, and some of the agents could be more knowledgeable, but it is a large solution, there's a lot of information that the agents have to work with. I can't always expect when I get connected to the first-level agent that they will know absolutely everything. Sometimes there's no replacement for pure experience."
"Microsoft Exchange Online should have a faster search feature."
"I think there should be an incorporation of DLP on the business premium version of Exchange, as well."
"This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."
"When initially setting up, it took a bit of time because we had a lot of PST files with the users, and we had to migrate them batch by batch."
"The solution’s pricing could be better."
Microsoft Exchange is ranked 3rd in Email Applications with 78 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Microsoft Exchange is rated 8.4, while Microsoft Exchange Online is rated 8.6. The top reviewer of Microsoft Exchange writes "Very stable with an easy-to-use email management system". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Microsoft Exchange is most compared with Zimbra Collaboration, KerioConnect, HCL Domino, Open-Xchange and HCL Verse, whereas Microsoft Exchange Online is most compared with Google Workspace, Amazon WorkMail, ProtonMail and Zoho Mail. See our Microsoft Exchange vs. Microsoft Exchange Online report.
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