We performed a comparison between Microsoft Exchange and Zimbra Collaboration based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Exchange and Zimbra Collaboration have a similar user rating regarding ease of deployment, pricing, and service and support. However, based on the reviews, Microsoft Exchange reviewers felt it was an overall better solution for medium to larger enterprises, whereas Zimbra Collaboration was a better solution for smaller businesses.
"The solution can scale well."
"The product can scale."
"The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
"I find the Outlook client very valuable. It allows me to connect to the Exchange Server and send and receive emails easily. The graphical interface is user-friendly and has a good look and feel."
"Technical support is good."
"The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities."
"It's user-friendly."
"Exchange has helped us with encryption."
"Zimbra Collaboration has integrated a lot of their party tools and they have good documentation available."
"The most valuable feature of Zimbra Collaboration is email functionality."
"It has all collaboration features, such as document sharing, video conferencing, chatting, task sharing, and calendar sharing."
"The configuration is simple."
"Zimbra Collaboration is a good tool for video calls...Zimbra Collaboration's initial setup phase was easy."
"The most valuable feature of Zimbra for our team's productivity is its efficiency in handling email communication."
"Zimbra Collaboration's sharing features are most valuable."
"The product is easy to set up."
"The main problem with Microsoft products is that we're constantly required to install patches and fixes."
"There can be occasional challenges during the product's implementation phase, making it an area where improvements are needed."
"Microsoft Exchange could improve the price."
"Microsoft Exchange could improve security. They can elevate a lot of security features."
"The setup is difficult so could be easier."
"Microsoft Exchange could improve by being more secure. We are always looking to have more security."
"When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information."
"One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down."
"They should enhance its online meeting features."
"The new patches are, at times, not so good, so we don't install them, causing the tool to be not so stable overall."
"The product must be more customizable."
"The solution could use more integration with third-party tools."
"File sharing permissions with Nextcloud integration need improvement."
"Zimbra must improve its solution to make it easy so that the users don't have to use webmail to connect to their accounts and log in to webmail every time. This is something that is lacking in Zimbra Collaboration. They should provide a better way to easily connect email applications on the desktop to the Zimbra server. They should also try to have more functionality for storage management, like Microsoft Exchange. Currently, the management of the email data must be done manually in Zimbra Collaboration, which we are finding very difficult. They should provide a way to save emails so that you can have more space on the server and storage. Because of the lack of this functionality, we are planning to migrate to Microsoft Exchange. Microsoft Exchange provides a better way to manage storage than Zimbra Collaboration. You cannot have a mail solution without storage management because emails will always increase. Zimbra Collaboration also needs tools for management. More back-office tools are required to manage the whole mailbox and space. You don't only manage emails but also the documents attached to the emails. Therefore, you require tools to select and decide what do you want to save or how do you want to free up space in your infrastructure."
"I can confidently say that Zimbra is good enough for 2,000 client users. But, at the same time, if my client needs more than that and we have two options—Zimbra or Microsoft—I'm going with Microsoft because many admins will speak to Microsoft's ability to handle that many."
"It does have a few bugs."
Microsoft Exchange is ranked 3rd in Email Applications with 78 reviews while Zimbra Collaboration is ranked 4th in Email Applications with 27 reviews. Microsoft Exchange is rated 8.4, while Zimbra Collaboration is rated 8.0. The top reviewer of Microsoft Exchange writes "Very stable with an easy-to-use email management system". On the other hand, the top reviewer of Zimbra Collaboration writes "Provides good email capability; lacking in security and performance". Microsoft Exchange is most compared with KerioConnect, HCL Domino, Open-Xchange, HCL Notes and IceWarp, whereas Zimbra Collaboration is most compared with Open-Xchange, IceWarp, Google Workspace, KerioConnect and Microsoft Exchange Online. See our Microsoft Exchange vs. Zimbra Collaboration report.
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