We performed a comparison between Microsoft Office SharePoint Server and NICE CXone based on real PeerSpot user reviews.
Find out what your peers are saying about Dropbox, Box, Microsoft and others in Content Collaboration Platforms."The forms aspect of the solution, for example, the creation of surveys, is its most valuable aspect."
"This solution has provided us with a collaborative workspace to allow everyone to work together and be on the same page."
"The most valuable feature is the "Alert Me", which provides the ability to set an alert when content is either added or changed and that the alerts can be either real-time or aggregated for the day or the week."
"It's a very robust product."
"The most valuable feature is that it is very usable. I can navigate it, I can have a media call, I can have a call with my project team, so we can chat with every team kind of like WhatsApp. Any time there are projects or other things, we can chat in a secure way. It's automation-specific secure."
"The support from Microsoft is very quick and they are very proactive."
"It is a decent tool for collaboration, especially if you are already using other Office products."
"The most valuable aspect of the solution is the fact that it doesn't require coding. You just need to configure it. You don't need to code before getting something running. It makes it very fast."
"Customer support is terrific. The team is personable, informed, and responsive."
"We are able to see the calls in queue and able to see if someone is available or not."
"It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum."
"Being able to listen in on a call, which is exceptionally good with training."
"I have found the ease of use of the ACD to be most valuable along with the inView dashboard."
"It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with."
"inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not."
"It has the ability to edit the HTML, as well as the WYSIWYG."
"This solution is not very stable. It is useful to arrange data but it's not the best for big data. Sometimes we have issues with our reports as a result."
"Technical support could be improved. They are not fast enough, especially when we'll go deeper in the product itself. More complex issues make it very tough to find someone that can help you."
"Many of our customers would like to see an OCR feature, so it would be very good to have this in a future release."
"I would like to see the integration with Teams reinforced."
"The solution needs to enable better sharing capabilities between users and external users. Several users also have problems with linking their emails to their Microsoft account."
"Sharepoint doesn't integrate well with Oracle, and we use a lot of Oracle products at our company. Therefore, it makes more sense for us to go to Oracle instead of continuing to use Sharepoint."
"The ability to preview files in different formats should be expanded to include formats such as embedded postscript (EPS), AutoCAD, and Adobe Acrobat PDF."
"I would like to see more Agile techniques and seamless integration with other applications."
"It is a hassle, if you are busy and caught up with something, that it will log you out."
"Your docs go on their servers and getting them out is difficult, especially if you want to switch to another authoring format, e.g., Markdown. There are no converters and an automated extraction of the docs from the CMS is not available."
"There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release."
"inContact should offer a way to send faxes."
"It could improve the quality of calls."
"I have noticed that occasionally the dashboard will freeze and some things may get stuck for a while. For example, if I have a dashboard open that shows how many calls are in queue and how many are currently being handled by agents, sometimes a call that an agent is handling will get stuck on the dashboard after the agent ends the call and the dashboard will show that the call is still a live call. Our tech team has explained this to us as a ghost call. After some time (or maybe many screen refreshes) the call will go away like it has just ended."
"One of the biggest missing pieces is a link checker."
"I would like to see inView be a built-in feature of CXone rather than a separate platform, but everything else is terrific."
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Microsoft Office SharePoint Server is ranked 11th in Content Collaboration Platforms while NICE CXone is ranked 4th in Workforce Engagement Management. Microsoft Office SharePoint Server is rated 7.6, while NICE CXone is rated 8.2. The top reviewer of Microsoft Office SharePoint Server writes "Stable, integrates well with Teams, and has flexible and helpful support". On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Microsoft Office SharePoint Server is most compared with Amazon WorkDocs, Datto Workplace, FileCloud, Kiteworks and HCL Connections, whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow.
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