We performed a comparison between Microsoft Power Automate and NICE Robotic Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I find WinAutomation's linear approach to the code and function calling valuable."
"The tool is very good at implementing automation within processes. It's saved us from doing a lot of manual processes."
"The solution is pretty customizable. Even big automation tasks are done rather simply."
"With the desktop version, we can automate many things. The ability to do a lot of things is one of the most valuable features."
"The best part is the automated workflow, which is quite good and easy. It is just drag-and-drop. We are able to create workflows quite quickly. We are able to directly integrate the data that it generates with Power BI dashboards. Its integration is quite good with other Microsoft tools, such as Power BI. The visualization of the data has become helpful for us."
"We have a good overview of our processes now thanks to Power Automate."
"The solution is easy to understand and to develop connectors."
"Technical support is responsive."
"Provides good automation features."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"The deployment of NICE Robotic Automation is easy."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"Microsoft could offer more AI education and training."
"Microsoft Power Automate could improve by offering recurring execution on the desktop."
"Microsoft shouldn't charge extra for the database license if you want to store the data in the database during the trial. We wanted to have a historical trend of the data, and we started with the trial version of the tool. The database license is not included with the trial version, and you have to purchase it separately. Because we had a budget constraint, we had to pull all the information manually from the system, massage it, and push it to the dashboard. About two months ago, we have upgraded to the full-fledged version in which the database is integrated. The database license should be there in the trial version, but they have totally decoupled it. They should have provided a bundle, at least for the trial version, so that once a person or a firm gets a sense of it, they can start building. It might be because they wanted to sell additional licenses or premium licenses, and that's why they have added it in the premium version. It should have more cognitive features. Automation Anywhere and UiPath are different because they have cognitive functionality plus intelligent automation. The cognitive functionality is currently not there in Microsoft Power Automate. It is just for workflow automation and basic bot-level tasks. It should have more cognitive features, which probably will be launched in a couple of years."
"Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers."
"Execution of workflows could be improved."
"It would be great if you could integrate outside of Microsoft environments."
"Not suitable for connecting other applications like browsers and third party applications."
"During their merger, some key functions were eliminated which no longer allows it to run independently from the cloud as a standalone for other companies. For example, options to schedule and trigger have been removed. It would be nice to have these capabilities back. The flow and the connectivity between databases and so on is a bit complex as well."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"There is a need for NICE robotics to be more user-friendly."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"There are a few areas for improvement in the installation phase"
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
Microsoft Power Automate is ranked 2nd in Robotic Process Automation (RPA) with 122 reviews while NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews. Microsoft Power Automate is rated 7.8, while NICE Robotic Automation is rated 7.6. The top reviewer of Microsoft Power Automate writes "Provides valuable integration with other Microsoft tools". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". Microsoft Power Automate is most compared with UiPath, Automation Anywhere (AA), Blue Prism, IBM Robotic Process Automation (RPA) and Tungsten RPA, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism and Automation Anywhere (AA). See our Microsoft Power Automate vs. NICE Robotic Automation report.
See our list of best Robotic Process Automation (RPA) vendors.
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