Compare Microsoft Project Server vs. ServiceNow IT Business Management

Microsoft Project Server is ranked 3rd in Project Portfolio Management with 6 reviews while ServiceNow IT Business Management is ranked 9th in Project Portfolio Management with 2 reviews. Microsoft Project Server is rated 8.2, while ServiceNow IT Business Management is rated 8.6. The top reviewer of Microsoft Project Server writes "The division between the onsite work On the cloud of is something valuable. The tech support needs improvement". On the other hand, the top reviewer of ServiceNow IT Business Management writes "An extensive solution that offers excellent incident and change management features". Microsoft Project Server is most compared with CA Clarity PPM, JIRA Portfolio and JIRA, whereas ServiceNow IT Business Management is most compared with CA Clarity PPM and JIRA. See our Microsoft Project Server vs. ServiceNow IT Business Management report.
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Most Helpful Review
Bruno-Pires
Find out what your peers are saying about Microsoft Project Server vs. ServiceNow IT Business Management and other solutions. Updated: November 2019.
383,444 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable features are the project, resource, and portfolio management processes are combined in one solution. The data is possible to use either in the one or the other process, and we do not need to enter the data multiple times.The competency and available support are quite good, therefore we do not have any issues with support. Every time that we have a case where we need support, it is clarified right away.it creates visibility across our whole organization. People that were often left in the dark wondering what was happening with projects. Now have an easy solution to see all the information they want to see across the whole portfolio.It's definitely improving our ability to make better decisions, and improving the quality of data that we have, to make the decisions for the strategic good of the company.The new UX is great because it has helped remove some of those barriers, so that people who are not classically trained project managers can easily get up to speed in using the tool without having to learn a whole other tool set. It's very intuitive, and very collaborative, and very easy to adapt to their existing work styles.Allows us to track all of a project's elements in one database.What has been valuable are the workflows that are there today in order to keep our executive staff informed as well as our program managers and department managers.Within the SaaS environment (since CA is supporting it), it has been extremely stable and reliable.

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It is a scalable solution. We have been able to manage larger scale projects easily using this solution.It is easily adaptable. In addition, it is easily used on mobile applications.We are able to know what we are doing, how much we have spent, how much time we've taken, and it tells us how much money is left for the project. It also tells us whether we are below or above our expenditures, whether we are below or above our budget.The key things are managing interactions, resource allocation, resource-leveling (enterprise) and as a collaborative tool, because we use it across multiple projects at a time.A single place for all our organisation's project records.Deliverables List: Most useful to enable meaningful status reporting at an enterprise level.

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The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.

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Cons
It would be good for them to work on the user interface to make it more interactive.I wish patches would be quicker since we're a SaaS customer, and just be a non-event, so we don't have to go through a whole - essentially - upgrade cycle, just to do a patch. As a SaaS customer, I'd like the patch to just happen.When we upgraded to 15.1, we had some challenges around Jaspersoft, and also some issues with supporting some of the complex process work flows that we had designed internally, that were affected by some changes in the process engine.Needs Gantt to MS Project link.The look and the feel of 14.4 is a bit antiquated.The Work Breakdown Structure in the Tasks: I should be able to drag and drop to a level three instead of just stuck at level two.The classic UI is very cumbersome. It can do everything but it's hard to use. It's easy to use once you understand it, but it's intimidating at first for somebody to see the solution.I think there's still a little bit of opportunity that we can do some stuff better in relation to the financial part of it; just that easier integration, that look and feel. Our project managers, and obviously finance people, love to interface and use of Excel. The more we can get CA PPM to behave in a similar way, which we're already starting to gain in that path, will be absolutely fantastic.

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It may be considered expensive.In terms of tech support, it took a long time for them to resolve a ticket.When a lot of users logged onto the site, it took a big toll on the service. Therefore, there is a scalability issue.Work needs to be done on collaboration with SharePoint.It has to be more user-friendly. For instance, there should be some assistance, like when you go to certain sites, people pop up and say, "Can we help you? What are you looking for?" It's not interactive enough.EPM 2010 UI seems a bit dated now that 2016 is available.

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The cost could be improved. The solution is quite pricey.The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.

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Pricing and Cost Advice
We're also moving to the latest version for less than $20,000 for a major corporate system. It's just amazing.It is hard for them to say, "I have a person on my team who is going to be available, I am going to move that task to them". That requires a project management license, it doesn't require a team member license, so the licensing model does not sometimes support the way the business world is going.

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It has features that cannot be bought by other rivals, so cost does not matter.The licensing was procured before my involvement.I think they need more flexibility with licensing, because there are preconceived ideas that don't allow as much flexibility with the various licenses.

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Top Comparisons
Compared 18% of the time.
Compared 10% of the time.
Compared 10% of the time.
Also Known As
Clarity PPM, CA Clarity, CA PPMMS Project ServerServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
Learn
CA (A Broadcom Company)
Microsoft
ServiceNow
Overview
CA PPM represents a single platform that enables you to manage your entire innovation lifecycle and make more informed strategic investments. CA PPM helps you track and prioritize market and customer requirements and make better decisions on how to invest limited resources, so you can optimize your enterprise, IT, service and product portfolio. Further, it offers the unified, comprehensive project management capabilities you need to deliver quality initiatives on time and on budget. Available via SaaS, on-premise, and hosted delivery models.Microsoft Project Server 2013 is a flexible on-premises solution for project portfolio management (PPM) and everyday work. Team members, project participants, and business decision makers can get started, prioritize project portfolio investments and deliver the intended business value from virtually anywhere. Requires SharePoint 2013, sold separately.

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Offer
Learn more about CA Clarity PPM
Learn more about Microsoft Project Server
Learn more about ServiceNow IT Business Management
Sample Customers
Toyota Financial Services, GameStop, Polycom, Sky, Qantas, Cox Enterprises, Banco Mercantil, BorealisMagnachip, Gwinnett County Schools, CLEAResult, Medbit Oy, Intelbras S.A., ETS, CORE Construction, Keller FoundationsProximus, UNT SYSTEM, SAP SuccessFactors
Top Industries
REVIEWERS
Financial Services Firm27%
Manufacturing Company12%
Insurance Company11%
Healthcare Company9%
VISITORS READING REVIEWS
Marketing Services Firm21%
Software R&D Company16%
Financial Services Firm11%
Comms Service Provider8%
REVIEWERS
Financial Services Firm38%
Manufacturing Company25%
Government25%
Energy/Utilities Company13%
VISITORS READING REVIEWS
Financial Services Firm20%
Software R&D Company13%
Manufacturing Company13%
Media Company10%
No Data Available
Company Size
REVIEWERS
Small Business12%
Midsize Enterprise7%
Large Enterprise82%
VISITORS READING REVIEWS
Small Business63%
Midsize Enterprise5%
Large Enterprise32%
REVIEWERS
Small Business30%
Midsize Enterprise20%
Large Enterprise50%
No Data Available
Find out what your peers are saying about Microsoft Project Server vs. ServiceNow IT Business Management and other solutions. Updated: November 2019.
383,444 professionals have used our research since 2012.
We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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