Compare Microsoft Remote Desktop Services vs. Splashtop Remote Support

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Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: August 2020.
431,790 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.

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The most valuable feature is the remote application access.In terms of the valuable features, I like the profile, the new version is really good.The most valuable features are the desktop session and desktop virtualization.The most valuable feature is that it gives me full accessibility to my servers.The most valuable features are availability and security.I like that it works. In most cases, it's predictable. You know what you get.It's almost an out of the box function once you have installed the other components.It is a stable product.

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The solution is very fast.

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Cons
The billing team was poor when fixing their billing mistake and customer service was missing in action.

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There are problems with using Microsoft Teams within a virtual desktop on a mobile device.The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features.My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast.Security in the connection between us and our clients' servers is something that can be improved.We are searching for a product with better remote access and remote sessions.Microsoft still has some really bad remote desktop appliance for Mac.In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution.We find the services are not as transparent as we would like for our integration with Citrix.

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The solution should add more options and tools for shortcuts, administration, etc.

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Pricing and Cost Advice
While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.

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It will probably cost about $500 USD to get the resources set up in the cloud.The solution has a perpetual license and it is purchased upfront.The pricing is moderate.

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Popular Comparisons
Compared 37% of the time.
Compared 31% of the time.
Compared 19% of the time.
Compared 15% of the time.
Also Known As
Remote Desktop Services
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LogMeIn
Microsoft
Splashtop
Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Remote Desktop Services is a server role in Windows Server that provides technologies that enable users to access session-based desktops, virtual machine-based desktops, or applications in the data center from both within a corporate network and from the Internet. Remote Desktop Services enables a rich-fidelity desktop or application experience, and helps to securely connect remote users from managed or unmanaged devices.

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

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Learn more about Microsoft Remote Desktop Services
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Sample Customers
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.Bank Alfalah Ltd.Toyota, AT&T, Isuzu, Goodwill
Top Industries
REVIEWERS
Healthcare Company29%
Retailer29%
Energy/Utilities Company14%
Manufacturing Company14%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider11%
Media Company6%
K 12 Educational Company Or School6%
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider13%
K 12 Educational Company Or School10%
Media Company8%
No Data Available
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: August 2020.
431,790 professionals have used our research since 2012.
Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 8 reviews while Splashtop Remote Support is ranked 15th in Remote Access with 1 review. Microsoft Remote Desktop Services is rated 7.6, while Splashtop Remote Support is rated 7.0. The top reviewer of Microsoft Remote Desktop Services writes "It's predictable but they need to develop ´╗┐´╗┐better support for remote desktops for alternative platforms". On the other hand, the top reviewer of Splashtop Remote Support writes "A high resolution and very fast but needs better server storage options". Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon View, Parallels Remote Application Server (RAS), Citrix Virtual Apps and Desktops and VMware Workspace ONE, whereas Splashtop Remote Support is most compared with Parallels Access, GoToMyPC, Check Point Remote Access VPN, ConnectWise Control and LogMeIn Pro.

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