Anonymous UserSenior Software Analyst at a university
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It's almost an out of the box function once you have installed the other components."
"I like that it works. In most cases, it's predictable. You know what you get."
"The most valuable features are availability and security."
"The most valuable feature is that it gives me full accessibility to my servers."
"The most valuable features are the desktop session and desktop virtualization."
"In terms of the valuable features, I like the profile, the new version is really good."
"The most valuable feature is the remote application access."
"The most valuable feature is the ease of use."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
"Microsoft still has some really bad remote desktop appliance for Mac."
"We are searching for a product with better remote access and remote sessions."
"Security in the connection between us and our clients' servers is something that can be improved."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution has a perpetual license and it is purchased upfront."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"Although not an expensive product, pricing is always something that can be improved."
"It's not an expensive solution."
"It's not an expensive product."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"The licensing fees are less than $400 per year."
Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.
Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 12 reviews while Splashtop Remote Support is ranked 15th in Remote Access with 2 reviews. Microsoft Remote Desktop Services is rated 7.8, while Splashtop Remote Support is rated 8.0. The top reviewer of Microsoft Remote Desktop Services writes "It's predictable but they need to develop better support for remote desktops for alternative platforms". On the other hand, the top reviewer of Splashtop Remote Support writes "A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices". Microsoft Remote Desktop Services is most compared with VMware Horizon View, TeamViewer, Citrix Virtual Apps and Desktops, Parallels Remote Application Server (RAS) and VMware Workspace ONE, whereas Splashtop Remote Support is most compared with Parallels Access, Check Point Remote Access VPN, LogMeIn Rescue, GoToMyPC and Dameware Remote Support. See our Microsoft Remote Desktop Services vs. Splashtop Remote Support report.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.