Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Sep 1, 2022

Citrix Virtual Apps and Desktops vs Microsoft Remote Desktop Services

We performed a comparison between Citrix Virtual Apps and Desktops and Microsoft Remote Desktop Services based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Users of both solutions feel they are easy and straightforward to deploy.
  • Features: Users feel Citrix Virtual Apps and Desktops provides great data protection. They are able to easily adjust security protocols to restrict how data can be transferred. The solution is very flexible and can be used on any device. Many users feel the endpoint user and zero trust protocols need some improvement. Additionally, updates should be more timely to respond to Windows updates more efficiently.

    Microsoft Remote Desktop users find the solution stable, reliable, and scales easily. The solution is built into the OS and offers command line interface (CLI) capabilities which make it easy to manage IDs, passwords, credentials, and more. Users feel on-site multi-fact authorization and better integrations with other operating systems are needed.
  • Pricing: Citrix users feel the solution is a bit expensive. Microsoft Remote Desktop Services comes at no cost as part of Microsoft Windows; outside of Microsoft, licensing can be costly..
  • Service and Support: Users of both solutions are satisfied with the service and support they have received.

Comparison Results: Many PeerSpot users use Microsoft Remote Desktop Services as it is already embedded into their Microsoft operating systems (at no additional cost) and can scale on demand. The PeerSpot users that work outside of the Microsoft universe choose Citrix Virtual Apps and Desktops due to its excellent virtualization capabilities and that it is a mature, reliable solution.

767,847 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.""Relative to other solutions, Citrix has fewer conditions and fewer parameters. Citrix also provides some flexibility because it can be used on any device.""The most valuable feature is the watermark because most of the time our employees connect from a remote location. In case they photograph the DDA or some data, the watermark will show which user did so and from which IP they connected. That makes it more secure.""ICA/HDX optimization policies.""We can provide tons of applications with different settings, behaviors, and operating systems. It is the same way for the user. Then, we are totally transparent for the user to use a lot of totally different applications, which is the most important part of Citrix today.""The tool helps me to connect with some apps of our company and resolve the tickets.""Among the most valuable features is the Citrix Workspace, which allows us to drive that thin-client connection and the remote control/remote access capabilities. Those things have allowed us to connect an awful lot of people quickly from home and that's obviously helped during the pandemic.""The shadow feature is extraordinary and helps a lot when supporting remote users."

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"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.""Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features.""The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration.""I give the stability a nine out of ten.""The solution is really fast.""It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera.""The most valuable features of the solution are ease of use and the simple environment.""The solution is now stable."

More Microsoft Remote Desktop Services Pros →

Cons
"Dependency on server virtualization after v7.x is an issue which I encountered in small environments.""The cost of Citrix Virtual Apps and Desktops is high and has room for improvement.""Citrix Virtual Apps and Desktops are not easy to set up. However, I have the experience and I can do it easily. It could be easier to set up.""Using the app layering feature can be quite difficult and cumbersome.""Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case.""The initial setup has room for improvement.""Pricing can be lower and roaming profiles need to be fixed to work consistently.""I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Cons →

"We'd like them to continue to improve on security.""Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions.""The price is too high.""Security in the connection between us and our clients' servers is something that can be improved.""Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it.""The solution should introduce a chat feature for end users.""Microsoft Remote Desktop Services could improve by having graphical acceleration.""The only issue I experienced was with the initialization of the session, which affected the stability of the solution."

More Microsoft Remote Desktop Services Cons →

Pricing and Cost Advice
  • "You have to do some hard work in order to get the suitable licenses."
  • "The licenses are affordable, but the support is a bit expensive, though worth the value.​"
  • "The product, XenServer, is free to use, and XenApp has a one month free license."
  • "It is a bit costly, but enterprise class features come with a cost."
  • "It is quite expensive, but so are the competitors on the market."
  • "I think it is a little high priced."
  • "I suggest using the concurrent user licensing scheme."
  • "A perpetual enterprise license costs approximately $300 USD."
  • More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →

  • "The pricing is moderate."
  • "The solution has a perpetual license and it is purchased upfront."
  • "It will probably cost about $500 USD to get the resources set up in the cloud."
  • "Although not an expensive product, pricing is always something that can be improved."
  • "It's not an expensive solution."
  • "It's not an expensive product."
  • "Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
  • "The pricing could always be improved."
  • More Microsoft Remote Desktop Services Pricing and Cost Advice →

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    767,847 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:My focus has primarily been on publishing virtual applications.
    Top Answer:In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell… more »
    Top Answer:Pricing and technical support need improvement.
    Ranking
    3rd
    out of 44 in Remote Access
    Views
    4,837
    Comparisons
    2,982
    Reviews
    23
    Average Words per Review
    592
    Rating
    7.5
    2nd
    out of 44 in Remote Access
    Views
    9,614
    Comparisons
    8,483
    Reviews
    37
    Average Words per Review
    412
    Rating
    8.1
    Comparisons
    Also Known As
    Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
    Remote Desktop Services, MS Remote Desktop Services
    Learn More
    Overview

    Enable secure, flexible work with the leader in virtual apps and desktops

    Deliver desktop as a service (DaaS) from any cloud or datacenter

    Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

    Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.

    Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.

    Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.


    • Microsoft Remote Desktop Component: This allows users to connect with various alternate desktops from their current device. Once the user has gained a secure connection based on the approved administrative permissions, the user can seamlessly access and interact with the remote desktop. Users have the feeling of having this new virtual desktop installed directly on their machine.


    • RemoteApp: Users are able to easily access cloud-based applications via their own personal desktop computers or other approved mobile devices. This application ensures overall application management is centralized and consistent throughout the entire business enterprise.


    Microsoft Remote Desktop Services Benefits

    Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:


    • Access Windows applications remotely from any device
    • Enhanced consistent application performance
    • Increased computing resources
    • Secure cloud-based data storage.
    • Streamlined management processes
    • Reduction in technical administrative resources
    • Reduction in hardware and device costs.
    • Improved employee productivity
    • Cost-effective
    • Improved Profitability
    • Reduce carbon footprint


    Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.

    Reviews from Real Users

    “What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial

    “The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company

    “The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco

    Sample Customers
    Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
    Bank Alfalah Ltd.
    Top Industries
    REVIEWERS
    Computer Software Company19%
    Financial Services Firm9%
    Insurance Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm11%
    Government8%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm17%
    Manufacturing Company10%
    Comms Service Provider10%
    Computer Software Company8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government9%
    Financial Services Firm8%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business28%
    Midsize Enterprise16%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise63%
    REVIEWERS
    Small Business45%
    Midsize Enterprise20%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise16%
    Large Enterprise57%
    Buyer's Guide
    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Microsoft Remote Desktop Services
    March 2024
    Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Microsoft Remote Desktop Services and other solutions. Updated: March 2024.
    767,847 professionals have used our research since 2012.

    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Parallels Remote Application Server (RAS), whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Splashtop Remote Support. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Microsoft Remote Desktop Services report.

    See our list of best Remote Access vendors and best Virtual Desktop Infrastructure (VDI) vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.