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Microsoft System Center Orchestrator vs ServiceNow Orchestration comparison

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Buyer's Guide
Process Automation
April 2024
Executive Summary

We performed a comparison between Microsoft System Center Orchestrator and ServiceNow Orchestration based on real PeerSpot user reviews.

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768,246 professionals have used our research since 2012.
Featured Review
Dan Campeanu
Automates tasks and manages multiple servers from a central location
Sabyasachi Ghosh
Provides a flexible interface for development, and we do not need a thick client to access the tool
Usually, we have a team of 10 people to identify tickets and assign them to available employees. This process is now automated with the help of the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It can manage multiple servers and workstations from a single location.""Automation is the most valuable feature of the solution."

More Microsoft System Center Orchestrator Pros →

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact.""Great with IT processes and business processes.""The data visualization is good.""It's probably the best product out there.""This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge.""The solution effectively automates business processes.""It's scalable.""The iTerm suite is also crucial for visibility and optimization."

More ServiceNow Orchestration Pros →

Cons
"The product's management aspect needs enhancement.""I find the Orchestrator UI to be problematic."

More Microsoft System Center Orchestrator Cons →

"Efficiency of some features could be improved.""There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.""I would like a user experience module to be added.""There can be gaps in integration.""The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement.""From my space, the only thing that I can say is the spinning up with Google Cloud Services.""The deployment requires awareness among the project staff.""We cannot perform GUI automation using the tool."

More ServiceNow Orchestration Cons →

Pricing and Cost Advice
  • "I give the cost of the solution a five out of ten."
  • "We obtained a license that bundled Windows Server with System Center at no additional cost."

    • More Microsoft System Center Orchestrator Pricing and Cost Advice →

  • "In terms of price, this solution is at the higher end of what you'll find."
  • "This is an expensive product, but it is the best in the market considering the features and lack of competitors."
  • "ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
  • "The solution is costly and orchestrations are very expensive."
  • "It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
  • "The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
  • "It is not very expensive."

    • More ServiceNow Orchestration Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Microsoft System Center Orchestrator?
    Top Answer:It can manage multiple servers and workstations from a single location.
    Read all 2 answers   →
    What is your experience regarding pricing and costs for Microsoft System ...
    Top Answer:The platform was almost free of cost for us. We obtained a license that bundled Windows Server with System Center at no additional cost.
    Read all 2 answers   →
    What needs improvement with Microsoft System Center Orchestrator?
    Top Answer:The product's management aspect needs enhancement. It affects the visibility of powerful scripts that were previously accessible. Furthermore, the focus is shifting towards cloud-based features… more »
    Read all 2 answers   →
    What do you like most about ServiceNow Orchestration?
    Top Answer:The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in… more »
    Read all 11 answers   →
    What is your experience regarding pricing and costs for ServiceNow Orches...
    Top Answer:The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to… more »
    Read all 9 answers   →
    What needs improvement with ServiceNow Orchestration?
    Top Answer:ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to… more »
    Read all 10 answers   →
    Ranking
    19th
    out of 66 in Process Automation
    Views
    1,549
    Comparisons
    427
    Reviews
    2
    Average Words per Review
    408
    Rating
    7.5
    13th
    out of 66 in Process Automation
    Views
    2,743
    Comparisons
    1,749
    Reviews
    8
    Average Words per Review
    470
    Rating
    8.4
    Comparisons
    Also Known As
    MS System Center Orchestrator
    Learn More
    Microsoft
    ServiceNow
    Overview

    As an IT administrator, you probably perform a lot of tasks and procedures to keep your computing environment healthy. You may have automated individual tasks, but typically, not the whole process. With System Center - Orchestrator you tie disparate tasks and procedures together using a graphical user interface Runbook Designer to create reliable, flexible, and efficient end-to-end solutions in your IT environment.

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    Sample Customers
    Information Not Available
    experian, BEACHBODY, HealthPartners, Banosoft
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm13%
    Computer Software Company10%
    Government9%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Government9%
    Insurance Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise63%
    REVIEWERS
    Small Business27%
    Midsize Enterprise18%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise11%
    Large Enterprise72%
    Buyer's Guide
    Process Automation
    April 2024
    Download Free Report
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    768,246 professionals have used our research since 2012.

    Microsoft System Center Orchestrator is ranked 19th in Process Automation with 2 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. Microsoft System Center Orchestrator is rated 7.6, while ServiceNow Orchestration is rated 8.2. The top reviewer of Microsoft System Center Orchestrator writes "Automates tasks and manages multiple servers from a central location ". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". Microsoft System Center Orchestrator is most compared with Camunda, Ivanti Automation, OpenText Operations Orchestration and BizTalk Server, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and Hyland OnBase.

    See our list of best Process Automation vendors.

    We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.