We performed a comparison between MicroStrategy and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools."The solution's platform analytics gives us real-time analysis of how a particular user uses the report and how the systems behave."
"We prefer having our analytics capabilities in a single platform, which MicroStrategy's offers."
"Semi-automatic support of implementing date dimensions, including delta to prior year implementation."
"I like that they're trying to incorporate Developer into Workstation and Desktop into Workstation, so you get the all-in-one encompassing, highly technical Developer Workstation where you can do the VI, you can do the Dossier."
"Our primary use case is to deliver all data insights to our company."
"The hyperintelligence is the most valuable feature."
"Workstation and Desktop on the client side will speed up some development activities."
"We are using it for operations analysis and sales data analysis."
"The stability has been very good."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The product offers very good management. It has a great ability to assign tickets based on content."
"We rarely had issues with Zendesk."
"It's a very stable tool, very powerful."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"It is a scalable solution."
"Native VI on mobile apps and better android support are lacking."
"MicroStrategy lacks that community support. You're either stuck figuring things out yourself or paying expensive fees to MicroStrategy consultants for help."
"In the developer, there are things that you able to do in a document or a report that you are not able to do in the Dossier."
"There are a lot of offerings, and we are not fully using everything to its advantage."
"MicroStrategy is dragging behind other tools on the self-service visualizations, like Tableau. I would rate Tableau as a 10. For the same visualizations, I would say MicroStrategy is an eight, maybe nine. They're still behind on the self-service visualizations,"
"Needs tighter mapping integration."
"MicroStrategy is not cloud native today and some of their APIs are a little limiting."
"It would be good if it had greater analytics so we could build these visualizations by ourselves with scripts."
"The solution could integrate better with QR codes from some websites such as Facebook."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"It needs to improve in terms of its flexibility, price, and installation."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"The solution itself wasn't easy to set up."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"The dashboard could be better."
"The price of the solution should be reduced."
MicroStrategy is ranked 9th in BI (Business Intelligence) Tools with 155 reviews while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. MicroStrategy is rated 8.2, while Zendesk is rated 8.2. The top reviewer of MicroStrategy writes "A robust solution for powerful data analytics". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". MicroStrategy is most compared with Microsoft Power BI, Tableau, SAP BusinessObjects Business Intelligence Platform, IBM Cognos and Qlik Sense, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
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