We compared Mimecast Email Security and TitanHQ SpamTitan across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: On the other hand Mimecast Email Security is appreciated for its efficient archiving capabilities and effective protection against targeted threats. Its seamless integration with Microsoft 365 and reliable technical support are also highly regarded. TitanHQ SpamTitan offers a user-friendly interface, detailed reporting, and multi-layered security with advanced features like rate limiting, user-managed allow/block lists, and geo-blocking.
Room for Improvement: On the other hand, Mimecast Email Security with Targeted Threat Protection should focus on improving its administrative aspect, filtering capabilities, user-friendliness of setup, and reducing high cost. Users have also raised concerns about blocked attachments, identity protection, default policies, and support quality. TitanHQ SpamTitan users want a lower false positive rate and enhancing logging features.
Service and Support: Mimecast's customer service elicits varied opinions, with some customers expressing satisfaction with its responsiveness and effectiveness, while others perceive it as subpar or unsatisfactory. TitanHQ SpamTitan's customer service and support are commended for their responsiveness and ability to explain things in simple terms.
Ease of Deployment: On the other hand, Mimecast Email Security's setup had mixed experiences, as some users found it fast and uncomplicated, while others found it moderately complex. The feedback on the initial setup of TitanHQ SpamTitan is mixed. Some users found it challenging and noted the lack of a proper onboarding procedure.
Pricing: On the other hand, Mimecast Email Security with Targeted Threat Protection is generally seen as costly, and some users struggle to justify the expense. The pricing is uncertain and perceived as higher compared to competitors. Users appreciate SpamTitan’s cost-effectiveness and flexibility. They find the licensing agreement seamless and accommodating.
ROI: On the other hand, it is challenging to measure the return on investment for Mimecast Email Security with Targeted Threat Protection, as it is perceived to have minimal value. TitanHQ SpamTitan is highly regarded for its ability to save time and costs, boost profitability, enhance security, and improve productivity. It effectively combats spam, phishing emails, and viruses.
Comparison Results: Mimecast is commended for its archiving and targeted threat protection capabilities. On the other hand, Mimecast faces challenges with its administrative aspect, filtering capabilities, and high pricing. SpamTitan's most valuable features include its user interface, layered security, and reporting. Users suggest improvements to SpamTitan's logging and false positive rates.
"The setup was easy."
"The product is good. To date, we have not faced any challenges."
"The solution offers good technical support."
"The initial setup is very straightforward."
"The solution is pretty straightforward to use and easy to set up."
"Email security is the most valuable feature of the solution."
"In the current environment that the world is in, everyone is trying to hack everyone else, so Project+ definitely helps a lot there."
"URL inspection works pretty well."
"The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent."
"SpamTitan learned faster than I thought it was going to, based on other products that I've used. There was a lot more feedback. The other products are based on the users, but this one, with its AI, seems to produce tremendous improvements day-to-day. I told the teams it was going to take two to three weeks but, within a week, we had dropped the amount of spam that was getting through."
"SpamTitan has absolutely helped to improve our spam catch rate, as well as our false positive rate."
"The key differentiators of the product for an MSP are its ease of use and effectiveness. It generates reports and makes things easy for IT to manage. It's a set-it-and-forget-it type of solution."
"I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not."
"Their superior service comes at a very cost-effective price. This is the biggest part that really allows us to remain competitive. Their pricing for us has just been great. They have helped us to be where we need to be. They really do partner with us in that way so we can get more business. They provide the right pricing, which lets us remain competitive."
"URL blocking is helpful. It will block any URL sending out lots of spam or phishing. It will rename the URL itself and send it to the user. The admin will block it, or you can allow users to release it if you want."
"The product has a helpful interface."
"Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year."
"I'd like to have better support from the product in the future."
"The reaction time between a new threat being identified and Mimecast picking it up needs to be narrowed a bit."
"Lately, Mimecast's outbound mail servers have been regularly blocklisted by spam filters. That didn't happen a few years back, but it seems to be a more frequent problem these days. When a server is blocklisted, it means all of my outgoing mail ends up in the recipient's junk mail. That affects my reputation and business confidence."
"From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves."
"Many of our users complain that the system is blocking too many attachments. It's a good practice from a security perspective, but our users think Mimecast is doing too much. It might be something we'll have to adjust."
"I did have a problem with Mimecast. That is why I was looking for an alternative solution because their sender IP address gets poorly rated by Microsoft."
"The detection rates are an area for improvement."
"Sometimes, things can get caught back in spam that you had previously released. Without going in, releasing the whole domain, and opening it up, since you don't want to do that often because the company can get infected as well, I have a couple of things that I previously released show back up again. I don't understand why this is happening, but I would like to know why it happened, e.g., did an algorithm change? It is important to know if I released an email last week why it was caught in spam the following week."
"The only improvement that comes to mind is updates. We are technically on TitanHQ's private cloud. We are responsible for updating our platform when a new version comes out. I would personally prefer to have SpamTitan just notify me, and say, "At this specific time on this specific day, we will be upgrading you to the newest platform.""
"The overall GUI is utilitarian. It has a spreadsheet feel versus a nice software that is guided. I am sure they're going to improve it over time. It could look a little prettier. It needs some lipstick. They should get rid of unfamiliar words like ham and spam, helping the user to better understand what they are clicking through."
"We're so used to it now. If anything, there should be more ease of access for the users. If you're on our mail server, there should be easier access for you to better manage your own mailbox."
"As a Danish company, it would be great to see a Danish translation for the UI."
"The interface looks a little dated and could be modernized."
"The interface is a little outdated. The menus are simplistic and visually, it's pretty old."
"SpamTitan doesn't allow you to customize the time reports are sent. Sometimes our users would prefer that it come at a certain time, like 7:00 am so they can make sure they didn't miss anything from the day before. Currently, it can come in the middle of the day and probably depends on the server's restart or the setting change."
Mimecast Email Security is ranked 5th in Office 365 Protection with 23 reviews while TitanHQ SpamTitan is ranked 1st in Office 365 Protection with 76 reviews. Mimecast Email Security is rated 7.8, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Mimecast Email Security is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection (EOP), Abnormal Security, Check Point Harmony Email & Collaboration and Cisco Secure Email, whereas TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Sophos Email. See our Mimecast Email Security vs. TitanHQ SpamTitan report.
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