We compared Mimecast Email Security and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Mimecast Email Security is appreciated for its efficient archiving capabilities and effective protection against targeted threats. Its seamless integration with Microsoft 365 also earned high marks. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Mimecast Email Security should focus on improving its administrative aspect, filtering capabilities, and ease of setup. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: Mimecast's customer service elicits varied opinions, with some customers expressing satisfaction with its responsiveness and effectiveness, while others perceive it as unsatisfactory. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Users had mixed experiences with Mimecast Email Security's setup. Some users found it fast and uncomplicated, while others found it moderately complex. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Mimecast Email Security is generally seen as costly, and some users struggle to justify the expense. It’s perceived as more expensive than competing solutions. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: It is challenging to measure the return on investment for Mimecast Email Security. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Mimecast is commended for its archiving and targeted threat protection capabilities. On the other hand, Mimecast faces challenges with its administrative aspect, filtering capabilities, and high pricing. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"Mimecast certainly helped my customers reduce phishing emails."
"The setup was easy."
"We like the content filtering and secure messaging features."
"The product's most valuable features are impersonation protection and phishing countermeasures."
"The interface of this solution is very easy to navigate and user-friendly. There is no delivery in email and other communications, making it reliable. The configuration is relatively easy."
"Its administration console is very easy to use. The administration console is absolutely important because you interact with the platform through it."
"The solution is scalable."
"The solution's performance is good."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning."
"It is mostly stable."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"The initial setup is not overly complex."
"The technical support is good."
"The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
"The email and the signature based protection is the most valuable feature."
"The solution is very expensive."
"While it's quick and easy, the initial setup could be more user-friendly."
"Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year."
"We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."
"As a user, the user interface of the management console could be upgraded, for example."
"They could provide a unified licensing model, including all the security features."
"Its pricing can be improved. It is a bit expensive."
"The feature that should be included is to remove the block on the encrypted files."
"The enterprise security feature needs improvement."
"The tool's dashboard is old."
"The product must provide better customization features."
"The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro."
"The patch management could improve in Trend Micro Email Security."
"Trend Micro Email Security should introduce new features, improvements, and updates which are cost-effective and easy to deploy."
Mimecast Email Security is ranked 3rd in SEG (Secure Email Gateway) with 23 reviews while Trend Micro Email Security is ranked 8th in Email Security with 21 reviews. Mimecast Email Security is rated 7.8, while Trend Micro Email Security is rated 8.0. The top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Mimecast Email Security is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection (EOP), Abnormal Security, Check Point Harmony Email & Collaboration and Cisco Secure Email, whereas Trend Micro Email Security is most compared with Microsoft Defender for Office 365, Cisco Secure Email, Microsoft Exchange Online Protection (EOP) and Fortinet FortiMail. See our Mimecast Email Security vs. Trend Micro Email Security report.
We monitor all SEG (Secure Email Gateway) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.