Mzinga OmniSocial Learning vs NICE CXone comparison

Cancel
You must select at least 2 products to compare!
Executive Summary

We performed a comparison between Mzinga OmniSocial Learning and NICE CXone based on real PeerSpot user reviews.

Find out what your peers are saying about CYPHER LEARNING, Moodle, Google and others in Learning Management Systems (LMS).
To learn more, read our detailed Learning Management Systems (LMS) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We had a custom setup that cost us some money."
  • More NICE CXone Pricing and Cost Advice →

    Ranking
    Views
    14
    Comparisons
    9
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    805
    Comparisons
    551
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Learning Management Systems (LMS)
    March 2024
    Find out what your peers are saying about CYPHER LEARNING, Moodle, Google and others in Learning Management Systems (LMS). Updated: March 2024.
    765,386 professionals have used our research since 2012.
    Comparisons
    Also Known As
    OmniSocial
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
    Learn More
    Mzinga
    Video Not Available
    Overview

    Mzinga OmniSocial, Mzinga's social business software suite, helps organizations create, design, and manage sophisticated social and knowledge-sharing experiences that improve brand visibility, workplace satisfaction, and customer loyalty - all from one platform.

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Sample Customers
    ABC.com, The University of Chicago _ Booth School of Business, ConsumerReports, Major League Baseball, Lincoln, Interval International, Ford Motor Company, AbeBooks, About.com, ABC News
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    No Data Available
    REVIEWERS
    Media Company14%
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Healthcare Company10%
    Manufacturing Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%
    Buyer's Guide
    Learning Management Systems (LMS)
    March 2024
    Find out what your peers are saying about CYPHER LEARNING, Moodle, Google and others in Learning Management Systems (LMS). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Mzinga OmniSocial Learning is ranked 87th in Learning Management Systems (LMS) while NICE CXone is ranked 4th in Workforce Engagement Management. Mzinga OmniSocial Learning is rated 0.0, while NICE CXone is rated 8.2. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Mzinga OmniSocial Learning is most compared with , whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and Five9.

    We monitor all Learning Management Systems (LMS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.