We performed a comparison between NICE CXone and SharePoint based on real PeerSpot user reviews.
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management."I have found the ease of use of the ACD to be most valuable along with the inView dashboard."
"It has the ability to edit the HTML, as well as the WYSIWYG."
"It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum."
"We are able to see the calls in queue and able to see if someone is available or not."
"inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not."
"Being able to listen in on a call, which is exceptionally good with training."
"It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with."
"Customer support is terrific. The team is personable, informed, and responsive."
"Its configuration management ability is critical for document-based systems."
"Quantity and variety of partners with solution development ability on the platform."
"It is very stable."
"The most valuable features are the collaboration and sharing."
"There is not just one valuable feature; it is all of them working together."
"Our staff found it simpler, as they did not have to work within a classification system."
"Its functionality is enormous."
"It has an easy to distribute administration capability, and can also scale to meet a large number of future needs."
"There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release."
"It could improve the quality of calls."
"MindTouch would greatly benefit by providing a GitHub pull request functionality to foster draft mode and open contribution writing."
"inContact should offer a way to send faxes."
"It is a hassle, if you are busy and caught up with something, that it will log you out."
"I would like to see inView be a built-in feature of CXone rather than a separate platform, but everything else is terrific."
"One of the biggest missing pieces is a link checker."
"If you have hundreds of books, the initial download is slow."
"It is too heavy. MS should not have paid foreign coders dollars per each row of code. They wasted the stability and reliability in the end."
"SharePoint’s scalability could be improved."
"You still need a bit of expertise to add branding."
"SharePoint designer workflows can be buggy sometimes without any apparent reason."
"We would like more security features, like automating."
"The initial setup process is not intuitive."
"Make it more intuitive."
"Too many versions being released in a short time period. Too much time being devoted to migration planning."
Earn 20 points
NICE CXone is ranked 4th in Workforce Engagement Management while SharePoint is ranked 1st in Enterprise Content Management with 146 reviews. NICE CXone is rated 8.2, while SharePoint is rated 7.8. The top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". On the other hand, the top reviewer of SharePoint writes "Good integrations, helps with collaboration, and increases visibility". NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow, whereas SharePoint is most compared with Citrix ShareFile, Microsoft OneDrive, Dropbox, Box and WordPress.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
