Compare Mitel Contact Center Solutions vs. Openscape Contact Center

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Views
709
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Views
57
Comparisons
40
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Average Words per Review
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Also Known As
Contact Center Solutions
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Overview
Mitel Contact Center Solutions contact center application that helps your business to empower customers with self-service capabilities and leverage the power. Core Platforms include: MiContact Center Office designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents. MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents. MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
OpenScape Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
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Sample Customers
Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
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Top Industries
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company24%
Government5%
Media Company5%
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Mitel Contact Center Solutions is ranked 5th in Contact Center Infrastructure while Openscape Contact Center is ranked 12th in Contact Center Infrastructure. Mitel Contact Center Solutions is rated 0.0, while Openscape Contact Center is rated 0.0. On the other hand, Mitel Contact Center Solutions is most compared with Aastra Solidus eCare, Genesys Cloud, Five9, NEC UNIVERGE UC&C Contact Center and Cisco Contact Center Enterprise, whereas Openscape Contact Center is most compared with Genesys Cloud.

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