We performed a comparison between Moogsoft and New Relic based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"Moogsoft's most valuable features are event management, correlation, and observability."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"I like the prediction features."
"Moogsoft is easily deployable and ready to use."
"The Event Management feature is quite valuable."
"The product currently seems to be a few steps ahead of the competition."
"The AI component allows you to check previous cases and diagnose problems easily."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The product allows the developer to see the actual problems in the applications."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The solution is quite stable."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"We like the performance of the product."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"The documentation and flexibility for generic integration could be improved."
"It is taking a long time to set it up and could do more to roll out quickly."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"They should consider including Chatbot."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"The solution needs to have staging."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"I would like an infrastructure network that provides real-time views, showing the issues."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
Moogsoft is ranked 38th in IT Infrastructure Monitoring with 11 reviews while New Relic is ranked 5th in IT Infrastructure Monitoring with 151 reviews. Moogsoft is rated 7.6, while New Relic is rated 8.6. The top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Moogsoft is most compared with ServiceNow IT Operations Management, BigPanda, Dynatrace, OpsRamp and BMC TrueSight Operations Management, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Moogsoft vs. New Relic report.
See our list of best IT Infrastructure Monitoring vendors, best IT Operations Analytics vendors, and best AIOps vendors.
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