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Most Helpful Review
Find out what your peers are saying about Zabbix, Paessler AG, SolarWinds and others in IT Infrastructure Monitoring. Updated: November 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private.""This solution makes it a lot easier to figure out trends within very different data sources, which makes it easy to see why something is misbehaving.""The features I find most valuable is the querying and alerting capabilities.""People are very pleased with the implementation.""The most valuable aspects of the solution are its ease of use and its ease of implementation.""No issues with stability."

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"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing.""The product currently seems to be a few steps ahead of the competition.""The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature.""Moogsoft is easily deployable and ready to use."

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"PagerDuty is very stable and very reliable.""A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.""The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.""It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

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Cons
"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack.""I would like to see more out-of-the-box dashboards for in-depth application monitoring of standard products that are out there.""In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get.""The implementation is a long process that should be improved.""They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us.""It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

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"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically.""It is taking a long time to set it up and could do more to roll out quickly.""I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents.""The documentation and flexibility for generic integration could be improved."

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"Something that needs to be improved, is adding multilingual support.""There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.""The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.""Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

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Pricing and Cost Advice
"Educational pricing is available for this solution.""We were given a year's worth of service. It was included within our ELA. We were trying to do a proof of concept, which is almost over now.""Different locations require different setups. In your terms, around 300 to around 400K USD."

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"It's a very cost-effective and competitive product."

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"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.""The cost is quite high. But if you want to get a full-featured application and you have a big team...""If you add more people, then you have to pay more, which is always a thing with the SaaS solutions.""If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

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Questions from the Community
Top Answer: It’s in INR. Our data is on four sites and these are in the development phase. Different locations require different… more »
Top Answer: It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for… more »
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Top Answer: A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call… more »
Top Answer: There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team… more »
Top Answer: The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that… more »
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Also Known As
Wavefront, Wavefront by VMware, VMware Tanzu Observability
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VMware
Moogsoft
PagerDuty
Overview

VMware Tanzu Observability provides metrics-driven analytics at massive scale, so you can get the most out of your cloud-native apps.

Moogsoft AIOps sits on top of your entire production stack (including ITOM and APM) and extends across your automation, service management, log indexing and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters or models. This enables your team to analyze all of your monitoring ecosystem events with no noise and no blind spots.

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

Offer
Learn more about VMware Tanzu Observability by Wavefront
Learn more about Moogsoft
Learn more about PagerDuty
Sample Customers
Box, Intuit, Workday, Groupon, British Gas, SpaceApe, Marketo, DoordDash, LyftRetailNext40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider20%
Financial Services Firm12%
Retailer5%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider11%
Media Company9%
Financial Services Firm8%
REVIEWERS
Financial Services Firm36%
Comms Service Provider21%
Printing Company14%
Logistics Company7%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider11%
Financial Services Firm10%
Media Company7%
Company Size
No Data Available
REVIEWERS
Small Business25%
Midsize Enterprise25%
Large Enterprise50%
REVIEWERS
Small Business27%
Midsize Enterprise36%
Large Enterprise36%
Find out what your peers are saying about Zabbix, Paessler AG, SolarWinds and others in IT Infrastructure Monitoring. Updated: November 2020.
448,076 professionals have used our research since 2012.

Moogsoft is ranked 19th in IT Infrastructure Monitoring with 4 reviews while PagerDuty is ranked 2nd in IT Alerting and Incident Management with 4 reviews. Moogsoft is rated 7.2, while PagerDuty is rated 8.6. The top reviewer of Moogsoft writes "Improves the efficiency of our organization but it should have more artificial intelligence ". On the other hand, the top reviewer of PagerDuty writes "Reduces white noise, which has reduced engineer fatigue". Moogsoft is most compared with Splunk, BigPanda, Datadog, Nagios XI and ScienceLogic, whereas PagerDuty is most compared with ServiceNow, Everbridge IT Alerting, OpsGenie, Splunk and IBM Tivoli NetCool OMNIbus.

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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.