Motadata ServiceOps vs Samanage comparison

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Executive Summary

We performed a comparison between Motadata ServiceOps and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The documentation for beginners is easily available online and very useful."

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"The solution has a great filtering feature."

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Cons
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."

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"The system shuts down about once a month which is frustrating."

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Top Answer:The solution has a great filtering feature.
Top Answer:We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours. I think they need to work on their UI… more »
Top Answer:Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage.
Ranking
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Views
405
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270
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1
Average Words per Review
298
Rating
8.0
Comparisons
Also Known As
Motadata IT Service Management, Motadata ITSM
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Overview

A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
Sample Customers
Satcom Infotech
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Top Industries
No Data Available
VISITORS READING REVIEWS
Construction Company16%
Financial Services Firm11%
Computer Software Company10%
Government9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business28%
Midsize Enterprise12%
Large Enterprise61%
Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.

Motadata ServiceOps is ranked 36th in IT Service Management (ITSM) while Samanage is ranked 25th in IT Service Management (ITSM) with 2 reviews. Motadata ServiceOps is rated 6.0, while Samanage is rated 7.6. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of Samanage writes "Great filtering feature and a good analytics dashboard". Motadata ServiceOps is most compared with ServiceNow, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.