We performed a comparison between Motadata ServiceOps and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The documentation for beginners is easily available online and very useful."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"It's actually easy to understand."
"I have found the workflows and integration the most valuable in this solution."
"Makes ticket information easy to access."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The pricing of the solution could be better. It's a bit high."
"I would like to see Advanced Intelligent Automation."
"They could improve license management, particularly when integrating different applications or toolsets."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
Earn 20 points
Motadata ServiceOps is ranked 36th in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. Motadata ServiceOps is rated 6.0, while ServiceNow is rated 8.4. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Motadata ServiceOps is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Service Management (ITSM) vendors.
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