We performed a comparison between Motadata ServiceOps and N-able MSP Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The documentation for beginners is easily available online and very useful."
"This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The tool needs to improve its customization of the user interface."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
Earn 20 points
Motadata ServiceOps is ranked 36th in IT Service Management (ITSM) while N-able MSP Manager is ranked 28th in IT Service Management (ITSM) with 3 reviews. Motadata ServiceOps is rated 6.0, while N-able MSP Manager is rated 8.4. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". Motadata ServiceOps is most compared with ServiceNow, whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk.
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