Motadata ServiceOps vs TOPdesk comparison

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173 views|95 comparisons
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1,346 views|666 comparisons
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Executive Summary

We performed a comparison between Motadata ServiceOps and TOPdesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The documentation for beginners is easily available online and very useful."

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"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.""The most valuable feature of TOPdesk is the reports.""Change management is the most critical feature.""The most valuable feature of this solution is the incident management module.""When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have.""Its ITSM approach is quite useful.""The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult.""It is an easy-to-use solution."

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Cons
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."

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"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package.""If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket.""The solution's change management could be better.""Change management implementation, facility management, and making reservations on assets can be improved.""It is time-consuming to add new users.""All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes.""One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information.""An operator is also a user but requires creating two different records."

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Pricing and Cost Advice
Information Not Available
  • "The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."
  • "Compared to other products in this segment, I think that they are priced well and not too expensive."
  • "There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."
  • "The solution is inexpensive compared to competitors."
  • "TOPdesk's pricing is cheaper than Jira's."
  • More TOPdesk Pricing and Cost Advice →

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    Top Answer:The most valuable feature of TOPdesk is the reports.
    Top Answer:We cannot change the projects. If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket.
    Ranking
    Views
    173
    Comparisons
    95
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    1,346
    Comparisons
    666
    Reviews
    4
    Average Words per Review
    410
    Rating
    7.5
    Comparisons
    Also Known As
    Motadata IT Service Management, Motadata ITSM
    Learn More
    Overview

    A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.

    Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
    Sample Customers
    Satcom Infotech
    City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization51%
    Computer Software Company11%
    Government5%
    Financial Services Firm3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business20%
    Midsize Enterprise30%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise58%
    Large Enterprise29%
    Buyer's Guide
    IT Service Management (ITSM)
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Motadata ServiceOps is ranked 36th in IT Service Management (ITSM) while TOPdesk is ranked 17th in IT Service Management (ITSM) with 8 reviews. Motadata ServiceOps is rated 6.0, while TOPdesk is rated 7.8. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of TOPdesk writes "Provides good technical support services, but its reporting feature needs improvement". Motadata ServiceOps is most compared with ServiceNow, whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Freshdesk, Zendesk and NinjaOne.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.