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Motorola PremierOne CSR vs SAP CRM comparison

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Motorola PremierOne CSR

266 views|56 comparisons
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SAP CRM

Read 38 SAP CRM reviews
1,869 views|1,441 comparisons
81% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Local Government CRM
March 2024
Executive Summary
Updated on Aug 31, 2023

We compared Motorola PremierOne CSR and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: Motorola PremierOne CSR is highly regarded for its extensive incident management and mapping features. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.

  • Room for Improvement: Motorola PremierOne CSR could enhance its user interface and performance. Users also requested better integration with other systems and more customization options. SAP CRM needs improvements in its mobile interface, data visibility, and integration.

  • Service and Support: The customer service of Motorola PremierOne CSR lacks proper documentation. SAP CRM's customer service and support have received mixed feedback.

  • Ease of Deployment: Customers say Motorola PremierOne CSR’s deployment process is made simple by its intuitive interface and comprehensive documentation. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.

  • Pricing: PremierOne CSR's total cost depends on the complexity of the customer’s environment and business requirements. The cost of PremierOne CSR can change depending on the need for extra resources. SAP CRM is seen as costly, and some users have said it isn’t worth the money.

  • ROI: Motorola PremierOne CSR does not have any user feedback or data on ROI available. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.

Comparison Results: Motorola PremierOne CSR is commended for its simple implementation, intuitive interface, and extensive incident management system. However, some say that the learning curve is steep, and others say they wish there were more customization options.  SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.

To learn more, read our detailed Local Government CRM Report (Updated: March 2024).
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767,995 professionals have used our research since 2012.
Featured Review
Use Motorola PremierOne CSR?
Bruno Spiazzi
Good solution for controlling company processes
I don't have a particular reason for how this solution has helped our organization but I think that this is a better solution to control our... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."

    • More SAP CRM Pricing and Cost Advice →

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    What do you like most about SAP CRM?
    Top Answer:The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations.
    Read all 27 answers   →
    What is your experience regarding pricing and costs for SAP CRM?
    Top Answer:SAP CRM is an expensive product.
    Read all 21 answers   →
    What needs improvement with SAP CRM?
    Top Answer:There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems. SAP CRM uses a patch program between the modules to send data from one… more »
    Read all 28 answers   →
    Ranking
    8th
    out of 36 in Local Government CRM
    Views
    266
    Comparisons
    56
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 36 in Local Government CRM
    Views
    1,869
    Comparisons
    1,441
    Reviews
    24
    Average Words per Review
    453
    Rating
    7.8
    Comparisons
    Also Known As
    PremierOne CSR
    Learn More
    Motorola
    SAP
    Overview

    Motorola PremierOne CSR is a comprehensive Customer Service Representative (CSR) solution designed to enhance customer interactions and streamline operations. Its primary use case is to empower CSRs with the necessary tools to deliver exceptional customer service.

    The most valuable functionality of PremierOne CSR is its integrated multi-channel communication capabilities. CSRs can efficiently handle customer inquiries across various channels, including phone calls, emails, chat, and social media. This ensures that organizations can provide a seamless and consistent customer experience regardless of the communication channel.

    PremierOne CSR helps organizations by improving customer satisfaction and loyalty. With its advanced features like intelligent call routing, CSRs can quickly connect customers to the most appropriate representative, reducing wait times and enhancing first-call resolution rates. Additionally, the solution offers real-time access to customer information, enabling CSRs to provide personalized and efficient support.

    Furthermore, PremierOne CSR includes robust reporting and analytics tools, allowing organizations to gain valuable insights into customer interactions. This data-driven approach helps identify trends, optimize processes, and make informed business decisions to enhance overall customer service.

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    Sample Customers
    Calgary, Alberta, Canada
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    VISITORS READING REVIEWS
    Government49%
    Insurance Company9%
    Comms Service Provider5%
    Hospitality Company5%
    REVIEWERS
    Manufacturing Company29%
    Financial Services Firm18%
    Agriculture7%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government8%
    Manufacturing Company8%
    Financial Services Firm8%
    Company Size
    VISITORS READING REVIEWS
    Small Business35%
    Midsize Enterprise21%
    Large Enterprise44%
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise14%
    Large Enterprise63%
    Buyer's Guide
    Local Government CRM
    March 2024
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    Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: March 2024.
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    767,995 professionals have used our research since 2012.

    Motorola PremierOne CSR is ranked 8th in Local Government CRM while SAP CRM is ranked 2nd in Local Government CRM with 38 reviews. Motorola PremierOne CSR is rated 0.0, while SAP CRM is rated 7.6. On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Motorola PremierOne CSR is most compared with , whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM.

    See our list of best Local Government CRM vendors.

    We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.