Compare Motorola PremierOne CSR vs. SAP CRM

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Motorola PremierOne CSR Logo
202 views|71 comparisons
SAP CRM Logo
1,807 views|1,386 comparisons
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Top Answer: The solution is stable.
Top Answer: I don't have any insights into pricing. It's not part of my job. I'm not in accounting, so I never see any pricing or know how much the company pays.
Top Answer: I can't think of a feature that is lacking. For us, it has everything we need. It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX… more »
Ranking
3rd
Views
202
Comparisons
71
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
Views
1,807
Comparisons
1,386
Reviews
1
Average Words per Review
418
Rating
8.0
Popular Comparisons
Also Known As
PremierOne CSR
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Overview
Motorola PremierOne CSR provides a single platform for citizen access and communications. Citizens can request services by phone, through email, via the Web, using a smartphone app or through social media like Facebook and Twitter. Through its highly configurable workflow engine, PremierOne CSR also automates new and existing processes, routing of service requests to the proper department, weeds out duplicate requests, dispatches crews, tracks progress, generates communications and captures statistical data for improved reporting, management and planning. Plus, PremierOne CSR allows users to develop a customized knowledge base, using both internal and external resources, to provide accurate information for both workers and citizens.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

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Sample Customers
Calgary, Alberta, Canada
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company21%
Energy/Utilities Company7%
Media Company6%

Motorola PremierOne CSR is ranked 3rd in Local Government CRM while SAP CRM is ranked 2nd in Local Government CRM with 1 review. Motorola PremierOne CSR is rated 0.0, while SAP CRM is rated 8.0. On the other hand, the top reviewer of SAP CRM writes "Scalable and stable with a good dashboard". Motorola PremierOne CSR is most compared with Microsoft Dynamics CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, SAP Marketing Cloud, Oracle CRM, Siebel CRM and Vlocity.

See our list of best Local Government CRM vendors.

We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.