Anonymous UserSr. HR Reporting Manager at a comms service provider
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
Earn 20 points
Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Moveworks is ranked 26th in IT Service Management (ITSM) while Zendesk Guide is ranked 12th in IT Service Management (ITSM) with 3 reviews. Moveworks is rated 0.0, while Zendesk Guide is rated 7.0. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Moveworks is most compared with ServiceNow, Aisera AI Service Desk, JIRA Service Management and Freshservice, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, TeamViewer Servicecamp and PagerDuty.
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