Compare Moveworks vs. Zendesk Guide

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Moveworks Logo
879 views|683 comparisons
Zendesk Guide Logo
2,976 views|2,606 comparisons
Top Review
Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: September 2021.
533,285 professionals have used our research since 2012.
Quotes From Members

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Pricing and Cost Advice
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"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

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Top Answer: It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features… more »
Top Answer: The licensing is yearly and it's less than 30 grand, I believe. We had a lot of things that were grandfathered in, so we were using a lot of things - Zendesk Guide Professional, Zendesk Explore… more »
Top Answer: In terms of what could be improved, it was not easy to set up so we're only using a third of all of the features, and we wanted something that was easier to configure and set up. I asked my director… more »
Ranking
Views
879
Comparisons
683
Reviews
0
Average Words per Review
0
Rating
N/A
Views
2,976
Comparisons
2,606
Reviews
2
Average Words per Review
1,464
Rating
7.0
Comparisons
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Overview

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees'​ IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Comms Service Provider11%
Manufacturing Company8%
REVIEWERS
Computer Software Company26%
Financial Services Firm13%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider22%
Government7%
Educational Organization3%
Company Size
No Data Available
REVIEWERS
Small Business41%
Midsize Enterprise39%
Large Enterprise20%
Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: September 2021.
533,285 professionals have used our research since 2012.

Moveworks is ranked 26th in IT Service Management (ITSM) while Zendesk Guide is ranked 12th in IT Service Management (ITSM) with 3 reviews. Moveworks is rated 0.0, while Zendesk Guide is rated 7.0. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Moveworks is most compared with ServiceNow, Aisera AI Service Desk, JIRA Service Management and Freshservice, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, TeamViewer Servicecamp and PagerDuty.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.