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Moveworks vs Zendesk comparison

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Moveworks Logo

Moveworks

1,170 views|1,013 comparisons
Zendesk Logo

Zendesk

Read 57 Zendesk reviews
497 views|331 comparisons
93% willing to recommend
Featured Review
Use Moveworks?
BharatR
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
This solition helps me on improving customer service by addressing issues related to UI complexity, user experience, and feature requests based on... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

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    What do you like most about Zendesk Support?
    Top Answer:I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to… more »
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Zendesk Support?
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Read all 3 answers   →
    What needs improvement with Zendesk Support?
    Top Answer:As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me… more »
    Read all 9 answers   →
    Ranking
    3rd
    out of 41 in AI-Powered Chatbots
    Views
    1,170
    Comparisons
    1,013
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 23 in CRM Customer Engagement Centers
    Views
    497
    Comparisons
    331
    Reviews
    6
    Average Words per Review
    539
    Rating
    8.2
    Comparisons
    Also Known As
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Moveworks
    Zendesk
    Overview

    Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees'​ IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm14%
    Computer Software Company12%
    Manufacturing Company10%
    Healthcare Company9%
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise12%
    Large Enterprise74%
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise56%

    Moveworks is ranked 3rd in AI-Powered Chatbots while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. Moveworks is rated 0.0, while Zendesk is rated 8.2. On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Moveworks is most compared with ServiceNow Virtual Agent, ServiceNow, Aisera AI Service Desk, Espressive Barista and JIRA Service Management, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and BMC Helix ITSM.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.