Compare Moxie vs. Oracle Service Cloud

Moxie is ranked 21st in CRM while Oracle Service Cloud is ranked 3rd in CRM with 5 reviews. Moxie is rated 0, while Oracle Service Cloud is rated 9.6. On the other hand, the top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". Moxie is most compared with LivePerson LiveEngage and eGain, whereas Oracle Service Cloud is most compared with Siebel CRM, Oracle Sales Cloud and Microsoft Dynamics CRM.
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Moxie Logo
388 views|302 comparisons
Oracle Service Cloud Logo
1,655 views|1,011 comparisons
Most Helpful Review
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2020.
389,772 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which CRM solutions are best for your needs.
389,772 professionals have used our research since 2012.
Ranking
21st
out of 59 in CRM
Views
388
Comparisons
302
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
3rd
out of 59 in CRM
Views
1,655
Comparisons
1,011
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
Top Comparisons
Compared 62% of the time.
Compared 38% of the time.
Compared 27% of the time.
Also Known As
Moxie Employee Spaces, nGenera, Collaboration Spaces, Moxie Software Moxie Employee SpacesOracle RightNow
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Moxie Software
Oracle
Overview
Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through Moxie’s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel to increase total customer value.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Epson, Dell, Crate & Barrel, 3M, American Eagle Outfitters, United Airlines, Lebara, Digital UKPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
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