Moxie vs Oracle Service Cloud

Moxie is ranked 13th in CRM vs Oracle Service Cloud which is ranked 2nd in CRM with 8 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Moxie is most compared with IBM LotusLive, IBM Lotus Quickr and LivePerson LiveEngage. Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud.
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Quotes From Members Comparing Moxie vs Oracle Service Cloud

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Ranking
RANKING
Views
973
Comparisons
754
Reviews
0
Followers
447
Avg. Rating
N/A
Views
2,738
Comparisons
1,627
Reviews
8
Followers
399
Avg. Rating
8.8
Top Comparisons
Top Comparisons
Ibm
Compared 5% of the time.
Ibm
Compared 4% of the time.
Liveperson
Compared 4% of the time.
See more Moxie competitors »
Jt hjyjg 400x400
Compared 17% of the time.
See more Oracle Service Cloud competitors »
Also Known As
Also Known AsMoxie Employee Spaces, nGenera, Collaboration Spaces, Moxie Software Moxie Employee SpacesOracle RightNow
Website/Video
Website/VideoMoxie Software
  • Vendor 7652 screenshot 1524944253
Oracle
  • Vendor 7751 screenshot 1524945170
OverviewQuestionmark icon
OverviewMoxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through Moxie’s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel to increase total customer value.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Sample CustomersEpson, Dell, Crate & Barrel, 3M, American Eagle Outfitters, United Airlines, Lebara, Digital UKPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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