We compared MSP360 Backup and N-able Cove Data Protection across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: MSP360 Backup offers a convenient way to track successful backups and detect any missing ones, eliminating the need for manual verification. N-able Cove Data Protection is considered user-friendly and reliable. Users praised its cloud-based data protection and efficient backup and restoration functionalities.
Room for Improvement: The users say MSP360 Backup could benefit from improved integration, an expanded knowledge base, and faster restore time. N-able Cove Data Protection could be improved by simplifying image restoration, enhancing the graphical interface, and offering more detailed user permissions.
Service and Support: Customers have reported that MSP360 Backup has good technical support, but some say the level of detail required for the backup process is challenging. N-able Cove Data Protection's customer service is highly regarded for its knowledgeable support team and ability to resolve issues over the phone.
Ease of Deployment: Some reviewers have said that the setup process for MSP360 Backup is easy, while others found it complex. Setting up N-able Cove Data Protection is considered straightforward and simple, requiring minimal training. However, deploying to virtual machines or specialty setups may require more effort with N-able.
Pricing: MSP360 Backup is considered reasonably priced and cheaper than competing solutions, but there are additional costs for storage space. N-able Cove Data Protection is competitively priced and offers unlimited storage for on-premise cloud usage. Users like the adjustable scale option for licensing, which helps them save costs and ensures fair pricing.
ROI: Users provided no feedback on the ROI of MSP360 Backup. N-able Cove Data Protection has demonstrated notable cost savings, enhanced efficiency, and positive returns on investment for businesses.
Comparison Results: MSP360 Backup has a user-friendly interface, supports consumer cloud drives, and offers good technical support, but some users have faulted the solution for its lack of integration and long restore times. N-able Cove Data Protection offers effective cloud-based data protection and smooth integration with other tools. However, some reviews noted that image restoration could be simplified, and other said the GUI could use a revamp.
"Provides connectivity to a lot of different cloud storage solutions."
"MSP360 Backup's most valuable feature is its backup interface."
"The solution is easy to access and handles things efficiently."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"The initial setup is very easy. It's not overly complex."
"General ease of use and performance of the Windows version is the most valuable feature."
"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."
"It has allowed me to implement a cost effective, highly configurable solution."
"I know I won't have an issue if the data is there. The reliability and the confidence that we have is amazing. It doesn't matter. We've had customers have ransomware. We've had customers that have had corruption. We've had customers that have had employees destroy their data. As long as it's been backed up, I know that I can get it back and I know I have nothing to worry about. Our confidence level is very high."
"We use a neat feature called VDR status, Virtual Disaster Recovery status. It only works on servers... It's automated. Once or twice a month it will virtually mount the backup and provide a screenshot and advise whether or not there have been any errors."
"It's their cloud, it's their storage. I don't have to buy a space on Amazon or Google's cloud and then use their software to push it. That works well for me. This way, I don't have to worry about another option or the opportunity that there might be a credential leak."
"For starters, this is one of few databases that allow us to backup MySQL databases, most others only support Microsoft SQL. This solution also has a very user-friendly interface accessed through a web browser. Additionally, backups can be easily configured through N-able Backup."
"The initial setup of N-able Cove Data Protection was very easy."
"The product is simple to use and manage. The customers have access to verify the backups."
"The user interface is the most valuable. It gives us the ability to check everything. With more than 100 endpoints running that software, I like the ability to quickly check that everything is working correctly. That's one of the biggest selling points."
"One of the bigger features and advantages of the solution is that it is easy to integrate with my RMM which is also N-able."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"The restore time could improve. When we had an issue the restore time was lengthy."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"The solution's pricing is very high."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"There could be a possibility to create a local NAS backup for infrastructure."
"We would like to have better reporting."
"This solution is not very good for image restores, mainly just files. The solution also does not allow you to enable or disable backups. Sometimes, our users will connect via mobile device and it will use their data to perform the backup. If they were able to enable and disable the backup, they would not have this issue."
"The one thing they don't are Linux servers, it's Windows only. I understand that directive. I have another product that I use for our Linux servers and stuff, but it would be nice if they had that flexibility on the Linux side. I understand the development and the world is geared towards Windows in 365, I know that's where the clienteles are and the business and the money is."
"Having the licensing available for partners to be able to take advantage of testing without paying would make a big difference."
"The reporting feature and functionality need improvement. We would like to see a little bit more detailed reporting that offers more CEO or C-level focused reporting options."
"Integration with a hybrid cloud is something that I found complicated."
"A better default view on my dashboard would be great. There is a lot of useless information there that it pulls up. They could present the dashboard slightly better, in terms of the extra information after the first five columns. The first five columns are awesome. After that, I don't care about the rest, and there are another seven things after that."
MSP360 Backup is ranked 44th in Backup and Recovery with 15 reviews while N-able Cove Data Protection is ranked 8th in Backup and Recovery with 20 reviews. MSP360 Backup is rated 8.0, while N-able Cove Data Protection is rated 9.2. The top reviewer of MSP360 Backup writes "The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support". On the other hand, the top reviewer of N-able Cove Data Protection writes "Provides feature flexibility and modularity for our customers". MSP360 Backup is most compared with Veeam Backup & Replication, Acronis Cyber Protect, NinjaOne, Comet Backup and Veeam Backup for Microsoft 365, whereas N-able Cove Data Protection is most compared with Acronis Cyber Protect, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Azure Backup and Datto Cloud Continuity. See our MSP360 Backup vs. N-able Cove Data Protection report.
See our list of best Backup and Recovery vendors, best MSP Backup vendors, and best Cloud Backup vendors.
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