Most Helpful Review
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Drastically reduces the time spent on backup administration; we can manage every computer from one easy console
Find out what your peers are saying about MSP360 Backup vs. SolarWinds MSP Backup & Recovery and other solutions. Updated: September 2020.
441,726 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Global deduplication and the indexing of the data object are the most valuable features. It saves costs on the product side by doing compression and deduplication. It will help you and make your life easy to reach the data that you need within the minimum downtime when it's required."
"In the VM, we have Live Recovery, Live Mount, and Live Sync."
"It is much more scalable and flexible than everything else in the market."
"It's the leader in backup and archiving."
"It's very stable."
"It's a complete software that can protect all the main applications. Perhaps that's the feature I like most. The integration with the NetApp and other apps is also very nice."
"We are using a KVM system in our cloud, and this solution works very well with it."
"The solution provides us with a single platform to move, manage, and recover our data across on-premise locations. Some of the guys have been using it to move a virtual machine from VMware to the Microsoft solution, Hyper-V. They back it up and then they restore to the different virtual machine provider, and that works great."
"The solution is simple to use and easy to configure."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."
"The most valuables feature is the alerts and monitoring that catches the failed backups."
"The monitoring makes it very easy to check whether a backup has gone bad."
"The most valuable feature by far is the Virtual Disaster Recovery. On top of that is the bare-metal recovery. The recovery options that we have are great. We have tested the Virtual Disaster Recovery and the bare-metal recovery in just about any scenario you can think of. We have even restored bare metal, a full server, to a laptop, and had full functionality. It's just insane how well it works and how simple it is. It does most of the work for you."
"It provides a single dashboard for all types of data protection, we monitor everything through a single dashboard. It simplifies everything overall. It allows us to see everything, whether passing or failing any issues, any problems through a single pane of glass that we don't have to click through or adjust as we go forward."
"I know I won't have an issue if the data is there. The reliability and the confidence that we have is amazing. It doesn't matter. We've had customers have ransomware. We've had customers that have had corruption. We've had customers that have had employees destroy their data. As long as it's been backed up, I know that I can get it back and I know I have nothing to worry about. Our confidence level is very high."
"We use a neat feature called VDR status, Virtual Disaster Recovery status. It only works on servers... It's automated. Once or twice a month it will virtually mount the backup and provide a screenshot and advise whether or not there have been any errors."
"The most valuable feature is that it's hands-off. I log in every morning and there are pre-canned filters that I've created to make my life easier. I have something called server status color bars, and that gives me all the servers and, in a nutshell, I can see: if any errors are being reported; when the last backup was; if one is not working, should there be one, and it literally jumps off the page."
"The setup is not that straightforward or easy. Even the documentation is not generic or public like other products. You have to be a partner or you have to have a specific account and download it from the vendor themselves."
"We previously had difficulty with the support being foreign."
"Support for this product needs to be improved because I have seen a couple of cases where it is taking more than the required time to solve issues."
"Its competitor, Veeam, includes backup and replication in the same product. I don't know if Commvault has it or not, but they should if they don't."
"The back of virtual machines needs improvement. I know they're working on it. They're always doing new things but I think they still have a little bit more to do."
"I think the one thing that could be improved is the customer experience. The interface should be more user friendly."
"This solution can be complex and difficult to administer because it supports all of the many platforms, so it would help if they could simplify it."
"Just to keep it running is time-consuming. There are five people on my team. Commvault was supposed to be one of the less time-consuming solutions, but in reality it takes 60 percent of our time just to keep it running, and that's not even fine-tuning it; that's just to keep it running."
"The graphics are looking a bit old and should be updated."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"We would like to have better reporting."
"Integration with a hybrid cloud is something that I found complicated."
"A better default view on my dashboard would be great. There is a lot of useless information there that it pulls up. They could present the dashboard slightly better, in terms of the extra information after the first five columns. The first five columns are awesome. After that, I don't care about the rest, and there are another seven things after that."
"The reporting feature and functionality need improvement. We would like to see a little bit more detailed reporting that offers more CEO or C-level focused reporting options."
"The one thing they don't are Linux servers, it's Windows only. I understand that directive. I have another product that I use for our Linux servers and stuff, but it would be nice if they had that flexibility on the Linux side. I understand the development and the world is geared towards Windows in 365, I know that's where the clienteles are and the business and the money is."
"An area for improvement that would really work out well would be if there were a little bit more of an elegant handshake relationship between SolarWinds RMM and the PCs that are being backed up, to advise regarding "up" status... Since RMM is an agent that feeds back that a machine is alive and on, I don't see any reason why they can't either tap into that one feature or build the same exact polling within the backup agent, to update right away and say the system is online or offline."
Pricing and Cost Advice
"Compared to other competitors and vendors the pricing is fair."
"In my experience, compared to solutions like Veritas and Veeam, while they do have their technical pluses and minuses, Commvault can save you on average forty percent initially, and then twenty to twenty-five percent annually."
"The price could perhaps be lower as well."
"Our cost is around $20,000 per month. The previous year, it was around $30,000 per month. It now costs less because Commvault changed the licensing type for providers."
"Our yearly cost is around €20,000... The cost is based on the number of users and the amount of data. They sell it per terabyte."
"There is a bit of cost involved with signing up the entire solution. It's not a cheap solution."
"Commvault licensing is a perpetual license so only the support is being renewed yearly."
"The complete license gives us options for all the features. Commvault does not license based on storage or the management components. It can integrate with any storage vendor. That means that when we are out of storage and need more, we can integrate without additional licensing. In my opinion, Commvault needs to reduce the licensing cost by 20 to 40 percent to make it cost-efficient."
Information Not Available
"The pricing of SolarWinds seems to be fair compared to the rest of the industry."
Questions from the Community
Question: Which software would you recommend for enterprise backup -- Commvault or Veritas Netbackup?
Top Answer: COHESITY beats both.
Top Answer: Veritas doesn't have manual labeling of the tape library via GUI, Commvault somehow created a backup destination other… more »
Top Answer: The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup… more »
Top Answer: As for what can be improved, some reports could be simplified so that you know how much backup you have done and what… more »
Top Answer: Our primary use case is that we have our confidential data which remains locally on the tape. But the public information… more »
Top Answer: The most valuables feature is the alerts and monitoring that catches the failed backups.
Top Answer: We would like to have better reporting.
Top Answer: We use this solution to provide a simple, easy to manage backup solution for our clients
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Also Known As
Commvault can help you transform your data into a powerful strategic asset, with data protection and information management solutions that enable you to protect, access and use all of your data anywhere and anytime.
MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy.
MSP360™ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange.
|SolarWinds MSP Backup & Recovery Console is an all-in-one platform for backup service providers and system administrators. Using the Console, a company can manage its user and reseller network, customize access to the service, manage storage and backup/recovery processes.|
Learn more about Commvault
Learn more about MSP360 Backup
Learn more about SolarWinds MSP Backup & Recovery
|Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, Alliant Credit Union, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company||StratX||Computer Depot, Leading Edge Computers, IT Logic Australia|
Comms Service Provider18%
Computer Software Company41%
Comms Service Provider14%
Computer Software Company43%
Comms Service Provider11%
Real Estate/Law Firm6%
Computer Software Company25%
Comms Service Provider12%
K 12 Educational Company Or School10%
No Data Available