We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."
"The solution is simple to use and easy to configure."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"Technical support is very good."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
"The initial setup is very easy. It's not overly complex."
"It has an intuitive interface, and it provides us with successful backups without needing to tweak or do any adjusting. We just set it up and like their ad says, "It Just Works.""
"The solution is very easy to deploy."
"I am not a direct user of this product, but my technical guys tell me that they like the product, and it is easy to use. We don't have any issues with it."
"I know it's not exactly a feature, but I accept it works and it's easy to use. With the Veeam Backup & Replication, we have no problems in managing restore. Obviously, the most important thing about backup software. I used to say that every backup software can make backups, but only good ones can make a restore."
"I like that the solution is very simple to install."
"Its backup capabilities in general are great."
"Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365."
"The most valuable features I have found to be Instant Recovery, quick restore and rollback, and asynchronous copy. It is a complete solution for our needs."
"The graphics are looking a bit old and should be updated."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"They can improve the features and Veeam Enterprise Manager. The interface and features are kind of limited. It would be good if they can provide more features and a better interface. For example, if I want to provide certain users with the privilege to back up and restore and do day-to-day tasks, I cannot do it in the current version. It is like you either give everything to everyone or no user can have access to anything. In version 9, a lot of features were missing, and it wasn't clear. Version 10 is easier from the communication perspective, and the disk backup option is very clear."
"The initial setup could be simplified."
"It would be ideal if they could capture everything and then timestamp and back up everything up to that timestamp."
"There is always some room for improvement, especially with some of the different technologies such as DB2. Commvault has a DB2 agent, but Veeam still doesn't have it. We have to use the universal one for it."
"The integration with other solutions should be improved."
"I only ever found one error. It was when we were doing a file copy job. After using it for ten minutes, it would slow down and cause a bottleneck error."
"I cannot recall coming across any features that were lacking."
"There is some complexity we have experienced when using the solution that should be simplified."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"Veeam Backup and Replication is a cost-effective solution"
"This solution requires a license and the organizations I was involved in were using an enterprise license."
"The price of the solution could improve when comparing it to competitors. The market is very competitive and they should have some discounts or special offers."
"The price of this product is very good."
"It is approximately $4,000 to $5,000 for the purchase of the product and I paid an additional $2,000 for the renewal."
"It is always nice to get products cheaper. Technically, it saves you a lot of money. If you wanted to buy the same functionality out of vSphere, you would spend thousands to essentially get the same functionality."
"There is a license required for this solution and the price is a bit expensive but it depends on the environment that you have on how much it will cost."
"We have a yearly perpetual license."
MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy.
MSP360™ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange.
Veeam® Availability Suite™ delivers something fundamentally different — Availability for the Always-On Enterprise™ — leveraging IT investments in server virtualization, modern storage and the cloud to help organizations meet today’s service-level objectives, enabling recovery of any IT service and related applications and data within seconds and minutes.https://www.veeam.com/vm-backup-recovery-replication-software.html
MSP360 Backup is ranked 23rd in Backup and Recovery Software with 7 reviews while Veeam Backup & Replication is ranked 1st in Backup and Recovery Software with 85 reviews. MSP360 Backup is rated 7.8, while Veeam Backup & Replication is rated 8.6. The top reviewer of MSP360 Backup writes "Flexible in terms of storage and cost and doesn't require firewall changes on the client's premises". On the other hand, the top reviewer of Veeam Backup & Replication writes "Reliable, affordable and user friendly". MSP360 Backup is most compared with Veeam Backup for Office 365, Acronis Backup, N-able Backup, Azure Backup and Vembu BDR Suite, whereas Veeam Backup & Replication is most compared with Rubrik, Nakivo, Commvault, Cohesity DataProtect and Acronis Backup. See our MSP360 Backup vs. Veeam Backup & Replication report.
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