Markus De HaanSelf Employed/Independent at a consultancy
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"MuleSoft offers with the Anypoint Platform a unified platform for API management and an integration Platform as a Service (iPaaS) as well as an on-premise Enterprise Service Bus pattern."
"The solution's market place for different kinds of integration platforms is the most valuable feature."
"I have found several things most valuable, including its very quick implementation that you can use a lot of out of the box templates, and lastly that it is a very mature product, especially in hybrid integration."
"This is the easiest and best tool available."
"It is very easy to use for building connectors. It comes with a lot of connectors. For example, it has different adapters for NetSuite, which are very easy to use. It also has Salesforce connectors. The object store feature is also really easy to use. Mule Anypoint Platform is also good in terms of performance and how it is managed behind the scenes."
"The API toolkit is the solution's most valuable aspect at this time, for our organization."
"Overall, it is a pretty good product. It is also very scalable."
"What would have been a manual process of transmitting data items around between us and third-parties has been automated. SEEBURGER BIS handles the automation and mapping side of the communications. The automation, along with the efficiency around time and cost, has improved our organization. Around 20,000 messages a month have been automated. These typically would be financial/order transactions and confirmations in invoicing that have been automated."
"SEEBURGER Business Integration Suite (BIS) has been good at communicating between two applications, changing formats and using the required protocols... We can have one site communicating in an old FTP or SFTP style, or via file transfer. And with other applications, we could have API or a web service call or some other protocol used to send information."
"It's the reliability. And the message tracking is quite good, where we can go in and see if we have an issue."
"When orders come in they go into our ERP system directly, so there is integration there."
"I like that the tool has all the adapters — all the possible protocols that are in the industry. You pay for those adapters but at least it's all in one package. You don't have to get another tool or application to support another partner."
"If SEEBURGER plans to do something, they will meet their target. We haven't been disappointed by them at all. For example, we had six trading partners to onboard and they said, "We'll make it happen," and they did make it happen. They did exactly what they said they would do. That's a really positive thing."
"It has enabled digital business processes. It's the connection between our ERP system and the rest of the company. We were able to automate processing invoices digitally like an inbound invoice and FastPay payments."
"The solution's capabilities in fulfilling our existing B2B integration requirements are brilliant. Among our multiple customers we connect to SAP systems, JDE, all the various ERPs that you can possibly get, Oracle procurement systems, etc. We haven't come across anything yet — and customers are trying to trip us up — that we can't do."
"MuleSoft's release calendar is rather conventional with two major, two minor releases and hotfixes in between. The competition sometimes offer more rapid release cycles and provides improved and new functionality with a faster time-to-market."
"Technical support needs to be improved, especially when you need help with more technical aspects of the solution."
"An on-premise setup requires special skills and you need a lot of professional services."
"Mule should have better B2B integration."
"Lacks intelligent management data and intelligent mappings."
"It has different types of subscriptions. For platinum or lower subscriptions, there are not too many things that can be done. We don't see many features. They should release a basic version that has logging and monitoring features. These features should come with Mule Anypoint Platform for free instead of making customers pay separately for these features. Its dashboard can be improved to have a lot of charts so that it is easy to visualize information. The utilization part can be improved. The dashboard is good currently, but it can be better. Other solutions like Elastic have a good dashboard, and they allow you to administer the product from the UI. Currently, for RTF, there is a different dashboard or utility. It would be good to include the same utility in the cloud solution. It would be good if there is a centralized repository that includes the links to the information about various troubleshooting issues. The documentation is there currently, and it is good, but the troubleshooting information is too scattered. We have to go to different links to find troubleshooting information. This kind of centralized repository would be helpful for new customers who are implementing this solution. It will be helpful to see different kinds of issues that can occur."
"Its documentation needed a little bit of work to make it more usable. It is a platform that is used mainly by developers and other people for connecting systems. Its documentation was confusing in some areas and was not very helpful in other areas. I had to go to a consultant to get some work done, which ideally shouldn't be required."
"The speed of development needs improvement. If you acquire any customization, it can be a slightly slow process. I would like to see more flexibility around customizations. The time frame right now depends on the sophistication and customization, but we have to go through a process of getting them to develop, implement, and test it. This might take a couple of weeks. If it was a simpler system to customize, the time could probably be cut by half or down by even 25 percent of what it would normally take."
"We wanted to use API. We were told that in 6.52 we could use API management. Later on, we found that API management wasn't that completely integrated into the 6.52 solution, and if you wanted to have the whole API suite you might have to go to 6.7, the latest one."
"We don't have much access to the logs or what's happening. So we have to log a ticket with SEEBURGER. We only get a message that something has failed... we have to open a ticket with SEEBURGER for them to tell us exactly what the issue is... I would like us to be able to be more self-sufficient."
"There might be some improvements they could make to the portal, but they're not anything that stops me from working."
"It's rather difficult to understand, from the application, what's broken and why it doesn't work. We typically need to get support from them directly, and it's usually in a consulting role, to fix issues."
"API connectivity needs improvement as well as the GUI. The GUI hasn't changed that much in 10 years, but of course, that's already been updated. I would say I'm excited about the screenshots but that's about it."
"There are some aspects at the front, the actual queries that you use, that could be improved. They're all very minor to be honest."
"We are a little locked in with understanding the errors that we receive. We are working with their support to prevent these issues when they come into the database. We use a SQL database and believe they can do better when it comes working with large databases. We have had few instances where the system is hanging, which are most likely from the database. We are working with their support to find out the problem and fix their system. We have tried to use their notification system to prevent these issues, but they need to improve their monitoring system."
"Licensing can be complex as is the case with most iPaaS/cloud offerings."
"Mule is not the cheapest integration platform out there, but it deserves the price we are paying."
"The product comes complete at one set price including support."
"Our licensing model is based on transactions. We have a base service contract which is priced against a volume of transactions and another volume of individual transactions, which are covered by one service agreement. Then, we have development services on top of that. Our annual spend is around £80,000. It's about mid-priced, as there are some cheaper alternatives out there and some more expensive ones. It's neither cheap nor expensive. It's somewhere in the middle."
"We have additional ad hoc development costs, but those vary depending on if we're bringing on another third-party into our systems via the EDI integration. So, that's highly variable."
"The cost-based model is slightly different now in SEEBURGER Business Integration Suite (BIS). They changed the licensing, based on adapters and other things. In the old style of licensing, the whole suite was one license..."
"We pay per message we use. We spend about £19,000 a year with them."
"There is a standard agreement for the messaging every month. But if we make a change request — a change to a mapping or something like that — then there is a fixed price per hour."
"We pay maintenance of between $75,000 and $100,000 per year, per box."
"The only thing that would be an improvement would be if they had a cost model whereby you could just pay for what you're actually using. Even if it were a minimum monthly charge that they offered, if you're not utilizing all of that then they should consider a lower tier. That way, they could attract more business."
"On an annual basis, our support costs, which are based on the licensing, are about £120,000."
With connectivity, composability, and control, Anypoint Platform solves the most challenging connectivity problems across SOA, SaaS, and APIs. It's a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.
With SEEBURGER’s experienced team behind you, and SEEBURGER BIS as the foundation of your hybrid integration strategy, you’re prepared for whatever comes your way – even as your business gains complexity and integration requirements increase.
SEEBURGER Business Integration Suite (BIS) is a unified, agile, secure and scalable platform that solves integration challenges across your business and ecosystem, so that you can make valuable connections between clouds, applications and people.
Our platform provides integration across all scenarios, including B2B/EDI, MFT, API and ERP on-premises, in the cloud and hybrid, in addition to expert support that is unmatched in the industry for your simplest to your most complex integrations.
Your APIs are likely multiplying quickly, and if you’re looking for a solution to manage, secure and scale them properly, you get all of the benefits and less of the hassle with our API Management toolkit.
Bring us your toughest B2B/EDI challenges. We help with difficult onboarding and partner connections, and will save you time and effort to complete complex projects. We make B2B easy with pre-packaged, re-usable content and automation capability, so your team can make the connection, and move on to the next mission.
Simplify your workload with our iPaaS solution. SEEBURGER iPaaS enables your team to save man-hours connecting data, applications and systems, by letting us handle all the time-consuming platform operations. We cover maintenance, updates, security, scalability and more.
Did you know that without managed file transfer (MFT), your company is at greater risk for a data breach? It’s as simple, and as dangerous, as that. The security and control you get with our centralized, easy-to-use solution ensures less risk for the company, and more sleep at night for you.
Our customers say it best! Check out our reviews you’ll see that SEEBURGER’s rock-solid, built-from-the-ground-up platform, is combined with an expert team, and stellar service. We power your connections, future-proof your vision and give you a competitive edge.
Mule Anypoint Platform is ranked 1st in Integration Platform as a Service (iPaaS) with 12 reviews while SEEBURGER Business Integration Suite is ranked 3rd in Integration Platform as a Service (iPaaS) with 14 reviews. Mule Anypoint Platform is rated 8.0, while SEEBURGER Business Integration Suite is rated 8.6. The top reviewer of Mule Anypoint Platform writes "Constantly improving to help connect applications, data, and devices". On the other hand, the top reviewer of SEEBURGER Business Integration Suite writes "Provides us with a unified platform without needing to add third-party solutions". Mule Anypoint Platform is most compared with SAP Process Orchestration, TIBCO BusinessWorks, Boomi AtomSphere Integration, Informatica PowerCenter and WSO2 Enterprise Integrator, whereas SEEBURGER Business Integration Suite is most compared with IBM B2B Integrator, Mule ESB, SAP Process Orchestration, IBM Sterling B2B Integration Services and Axway AMPLIFY B2B Integration. See our Mule Anypoint Platform vs. SEEBURGER Business Integration Suite report.
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