We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"I have found several things most valuable, including its very quick implementation that you can use a lot of out of the box templates, and lastly that it is a very mature product, especially in hybrid integration."
"This is the easiest and best tool available."
"It is very easy to use for building connectors. It comes with a lot of connectors. For example, it has different adapters for NetSuite, which are very easy to use. It also has Salesforce connectors. The object store feature is also really easy to use. Mule Anypoint Platform is also good in terms of performance and how it is managed behind the scenes."
"The API toolkit is the solution's most valuable aspect at this time, for our organization."
"Overall, it is a pretty good product. It is also very scalable."
"Mule works very well with Salesforce and CRMs."
"Customers can make use of Runtime Fabric, an RTF environment."
"All of the components are very independent but are tied together to give the business value."
"The most valuable feature is stability."
"The tool is very powerful and user-friendly."
"The solution has a very comprehensive and versatile set of connectors. I've been able to utilize it for multiple, different mechanisms. We do a lot of SaaS and we do have IoT devices and the solution is comprehensive in those areas."
"One [of the most valuable features] is the webMethods Designer. That helps our developers develop on their own. It's very intuitive for design. It helps our developers to speed the development of services for the integrations."
"Application integrations are offered out-of-the-box, and that is extremely important to us. This is one of the main use cases that we have for it. It is about 60 to 70 percent of the workload in our application today."
"The comprehensiveness and depth of Integration Servers' connectors to packaged apps and custom apps is unlimited. They have a connector for everything. If they don't, you can build it yourself. Or oftentimes, if there is value for other customers as well, you can talk with webMethods about creating a new adapter for you."
"The ease of mapping... is the single largest feature. It gives us the ability to craft anything. A lot of single-purpose technologies, like Mirth, are good for healthcare messages, but we use webMethods not only for healthcare messages but for other business-related purposes, like integrations to Salesforce or integrations to Office 365. It's multi-purpose nature is very strong."
"An on-premise setup requires special skills and you need a lot of professional services."
"Mule should have better B2B integration."
"Lacks intelligent management data and intelligent mappings."
"It has different types of subscriptions. For platinum or lower subscriptions, there are not too many things that can be done. We don't see many features. They should release a basic version that has logging and monitoring features. These features should come with Mule Anypoint Platform for free instead of making customers pay separately for these features. Its dashboard can be improved to have a lot of charts so that it is easy to visualize information. The utilization part can be improved. The dashboard is good currently, but it can be better. Other solutions like Elastic have a good dashboard, and they allow you to administer the product from the UI. Currently, for RTF, there is a different dashboard or utility. It would be good to include the same utility in the cloud solution. It would be good if there is a centralized repository that includes the links to the information about various troubleshooting issues. The documentation is there currently, and it is good, but the troubleshooting information is too scattered. We have to go to different links to find troubleshooting information. This kind of centralized repository would be helpful for new customers who are implementing this solution. It will be helpful to see different kinds of issues that can occur."
"Its documentation needed a little bit of work to make it more usable. It is a platform that is used mainly by developers and other people for connecting systems. Its documentation was confusing in some areas and was not very helpful in other areas. I had to go to a consultant to get some work done, which ideally shouldn't be required."
"Better documentation, in particular with respect to the initial setup, would be helpful."
"Pricing is one aspect of the solution that is troublesome. It's too expensive for smaller organizations."
"The price should be reduced to make it more affordable."
"Technical support is an area where they can improve."
"I would like to have a dashboard where I can see all of the communication between components and the configuration."
"The logging capability has room for improvement. That way, we could keep a history of all the transactions. It would be helpful to be able to get to that without having to build a standalone solution to do so."
"The solution has big instances when deployed under microservices or in a containerized platform. They need to improve that so that it is competitive with other integration solutions, like Redis and Kafka. Deployments under microservices with those solutions are much more lightweight, in the size of the runtime itself, compared with Software AG."
"Upgrades are complex. They typically take about five months from start to finish. There are many packages that plug into webMethods Integration Server, which is the central point for a vast majority of the transactions at my organization. Anytime we are upgrading that, there are complexities within each component that we must understand. That makes any upgrade very cumbersome and complicated. That has been my experience at this company. Because there are many different business units that we are touching, there are so many different components that we are touching. The amount of READMEs that you have to go through takes some time."
"It would be nice if they had a change management system offering. We built our own deployer application because the one built into webMethods couldn't enforce change management rules. Integration into a change management system, along with the version control system, would be a good offering; it's something that they're lacking."
"I'd like to see the admin portal for managing the integration server go up a level, to have more capabilities and to be given a more modern web interface."
"Mule is not the cheapest integration platform out there, but it deserves the price we are paying."
"The product comes complete at one set price including support."
"The pricing and licensing costs for webMethods are very high, which is the only reason that we might switch to another product."
"The vendor is flexible with respect to pricing."
"This is an expensive product and we may replace it with something more reasonably priced."
"It's a good deal for the money that we pay."
"Currently, the licensing solution for this product is pretty straightforward. The way that Software AG has moved in their licensing agreements is very understandable. It is very easy for you to see where things land. Like most vendors today, they are transaction based. Therefore, just having a good understanding of how many transactions that you are doing a year would be very wise. Luckily, there are opportunities to work with the vendor to get a good understanding of how many transactions you have and what is the right limit for you to fall under."
"Pricing is the number-one downfall. It's too expensive. They could make more money by dropping the price in half and getting more customers. It's the best product there is, but it's too expensive."
"I do think webMethods is coming under increasing pressure when it comes to their price-to-feature value proposition. It's probably the single biggest strategic risk they have. They're very expensive in their industry. They've been raising the price recently, especially when compared with their competitors."
"The price is a little bit high, especially regarding their support."
With connectivity, composability, and control, Anypoint Platform solves the most challenging connectivity problems across SOA, SaaS, and APIs. It's a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.
The award-winning webMethods Integration Server, our Enterprise Service Bus (ESB), is a complete enterprise application integration solution. It's standards-based so it "speaks" any technology. You can integrate any technology from any vendor: ERP systems, databases, mainframes and legacy apps. SaaS platforms, Web services, JMS messaging systems and packaged apps.
Mule Anypoint Platform is ranked 1st in Business-to-Business Middleware with 12 reviews while webMethods Integration Server is ranked 1st in Enterprise Service Bus (ESB) with 11 reviews. Mule Anypoint Platform is rated 7.8, while webMethods Integration Server is rated 8.0. The top reviewer of Mule Anypoint Platform writes "Constantly improving to help connect applications, data, and devices". On the other hand, the top reviewer of webMethods Integration Server writes "Its single hybrid-integration platform makes it easy to troubleshoot and quickly resolve issues. Upgrades are complex". Mule Anypoint Platform is most compared with TIBCO BusinessWorks, SAP Process Orchestration, Oracle Integration Cloud Service, Mule ESB and SSIS, whereas webMethods Integration Server is most compared with Mule ESB, IBM Integration Bus, SAP Process Orchestration, Oracle Service Bus and CentraSite.
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