Markus De HaanSelf Employed/Independent at a consultancy
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"MuleSoft offers with the Anypoint Platform a unified platform for API management and an integration Platform as a Service (iPaaS) as well as an on-premise Enterprise Service Bus pattern."
"The solution's market place for different kinds of integration platforms is the most valuable feature."
"I have found several things most valuable, including its very quick implementation that you can use a lot of out of the box templates, and lastly that it is a very mature product, especially in hybrid integration."
"This is the easiest and best tool available."
"It is very easy to use for building connectors. It comes with a lot of connectors. For example, it has different adapters for NetSuite, which are very easy to use. It also has Salesforce connectors. The object store feature is also really easy to use. Mule Anypoint Platform is also good in terms of performance and how it is managed behind the scenes."
"The API toolkit is the solution's most valuable aspect at this time, for our organization."
"Overall, it is a pretty good product. It is also very scalable."
"We find it effortless to set up. We really don't have to do anything other than finding the application in the Zapier catalog. And as long as the application has been re-integrated into Zapier, they're able to then just provide the connection details and hook it up."
"MuleSoft's release calendar is rather conventional with two major, two minor releases and hotfixes in between. The competition sometimes offer more rapid release cycles and provides improved and new functionality with a faster time-to-market."
"Technical support needs to be improved, especially when you need help with more technical aspects of the solution."
"An on-premise setup requires special skills and you need a lot of professional services."
"Mule should have better B2B integration."
"Lacks intelligent management data and intelligent mappings."
"It has different types of subscriptions. For platinum or lower subscriptions, there are not too many things that can be done. We don't see many features. They should release a basic version that has logging and monitoring features. These features should come with Mule Anypoint Platform for free instead of making customers pay separately for these features. Its dashboard can be improved to have a lot of charts so that it is easy to visualize information. The utilization part can be improved. The dashboard is good currently, but it can be better. Other solutions like Elastic have a good dashboard, and they allow you to administer the product from the UI. Currently, for RTF, there is a different dashboard or utility. It would be good to include the same utility in the cloud solution. It would be good if there is a centralized repository that includes the links to the information about various troubleshooting issues. The documentation is there currently, and it is good, but the troubleshooting information is too scattered. We have to go to different links to find troubleshooting information. This kind of centralized repository would be helpful for new customers who are implementing this solution. It will be helpful to see different kinds of issues that can occur."
"Its documentation needed a little bit of work to make it more usable. It is a platform that is used mainly by developers and other people for connecting systems. Its documentation was confusing in some areas and was not very helpful in other areas. I had to go to a consultant to get some work done, which ideally shouldn't be required."
"System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome."
"Licensing can be complex as is the case with most iPaaS/cloud offerings."
"Mule is not the cheapest integration platform out there, but it deserves the price we are paying."
"The product comes complete at one set price including support."
"It's very straightforward licensing. There's only one cost you have to pay, and if you want a relevant pricing plan, I think you have two or three different models or packages which include the number of notifications or Zaps, as they call it, that you can program."
With connectivity, composability, and control, Anypoint Platform solves the most challenging connectivity problems across SOA, SaaS, and APIs. It's a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.
Zapier is a tool for primarily non-technical users to connect together web apps.
An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.
Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.
Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.
Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.
Mule Anypoint Platform is ranked 1st in Cloud Data Integration with 13 reviews while Zapier is ranked 10th in Cloud Data Integration with 1 review. Mule Anypoint Platform is rated 8.0, while Zapier is rated 8.0. The top reviewer of Mule Anypoint Platform writes "Constantly improving to help connect applications, data, and devices". On the other hand, the top reviewer of Zapier writes "Streamlines our system-to-system task automation at the scale we need". Mule Anypoint Platform is most compared with TIBCO BusinessWorks, SAP Process Orchestration, Informatica PowerCenter, Boomi AtomSphere Integration and Oracle Integration Cloud Service, whereas Zapier is most compared with Workato, AWS AppSync, Coupler.io, Matillion ETL and Tray.io.
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