Compare N-able MSP Manager vs. Serviceaide Intelligent Service Management

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Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
501,499 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This is a premier product and it has been around for a long time."

More N-able MSP Manager Pros »

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide Intelligent Service Management Pros »

Cons
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

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"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

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Pricing and Cost Advice
"Don't get scared of the price tag because it's definitely worth it."

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501,499 professionals have used our research since 2012.
Ranking
13th
out of 56 in Help Desk Software
Views
880
Comparisons
558
Reviews
1
Average Words per Review
321
Rating
10.0
31st
out of 56 in Help Desk Software
Views
282
Comparisons
134
Reviews
1
Average Words per Review
448
Rating
6.0
Popular Comparisons
Also Known As
SolarWinds LOGICnow, SolarWinds MSP Manager
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
Learn More
Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
Offer
Learn more about N-able MSP Manager
Learn more about Serviceaide Intelligent Service Management
Sample Customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Oakwood Systems Group
Top Industries
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider22%
Manufacturing Company10%
Government7%
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
Company Size
No Data Available
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
501,499 professionals have used our research since 2012.

N-able MSP Manager is ranked 13th in Help Desk Software with 1 review while Serviceaide Intelligent Service Management is ranked 31st in Help Desk Software with 1 review. N-able MSP Manager is rated 10.0, while Serviceaide Intelligent Service Management is rated 6.0. The top reviewer of N-able MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". On the other hand, the top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, Device42 and Freshdesk, whereas Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.