Anonymous UserSenior IT manager at a computer software company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"SysAid is a good solution, especially from a pricing perspective."
"We saw our investment back at the end of year one."
"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
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Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
N-able MSP Manager is ranked 32nd in Help Desk Software while SysAid is ranked 7th in Help Desk Software with 6 reviews. N-able MSP Manager is rated 0.0, while SysAid is rated 8.2. On the other hand, the top reviewer of SysAid writes "Enabled us to have a better workflow for tickets and provides us with multilayered service management ". N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, JIRA Service Management and Device42, whereas SysAid is most compared with ServiceNow, Spiceworks, ManageEngine ServiceDesk Plus, TOPdesk and BMC Helix ITSM.
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