Compare N-able MSP Manager vs. SysAid

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N-able MSP Manager Logo
876 views|556 comparisons
SysAid Logo
1,094 views|619 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
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Pricing and Cost Advice
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"SysAid is a good solution, especially from a pricing perspective.""We saw our investment back at the end of year one.""Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you.""Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

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Top Answer: The simplicity of the solution is excellent.
Top Answer: The pricing is very good. It's an affordable tool in comparison to other market leaders.
Top Answer: In terms of the main ITSM tool, the product is not good at automation which is the main reason we are looking for a different option and migrating away from it. Monitoring in our organization needs… more »
Ranking
32nd
out of 56 in Help Desk Software
Views
876
Comparisons
556
Reviews
0
Average Words per Review
0
Rating
N/A
7th
out of 56 in Help Desk Software
Views
1,094
Comparisons
619
Reviews
6
Average Words per Review
2,119
Rating
8.2
Popular Comparisons
Also Known As
SolarWinds LOGICnow, SolarWinds MSP Manager
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Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

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Sample Customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider25%
Manufacturing Company9%
Government6%
VISITORS READING REVIEWS
Comms Service Provider27%
Computer Software Company19%
Retailer16%
Non Profit8%
Company Size
No Data Available
REVIEWERS
Small Business29%
Midsize Enterprise14%
Large Enterprise57%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
509,820 professionals have used our research since 2012.

N-able MSP Manager is ranked 32nd in Help Desk Software while SysAid is ranked 7th in Help Desk Software with 6 reviews. N-able MSP Manager is rated 0.0, while SysAid is rated 8.2. On the other hand, the top reviewer of SysAid writes "Enabled us to have a better workflow for tickets and provides us with multilayered service management ". N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, JIRA Service Management and Device42, whereas SysAid is most compared with ServiceNow, Spiceworks, ManageEngine ServiceDesk Plus, TOPdesk and BMC Helix ITSM.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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