Compare N-able MSP Manager vs. Zendesk Guide

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N-able MSP Manager Logo
876 views|556 comparisons
Zendesk Guide Logo
3,177 views|2,843 comparisons
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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

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Top Answer: It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features… more »
Top Answer: The licensing is yearly and it's less than 30 grand, I believe. We had a lot of things that were grandfathered in, so we were using a lot of things - Zendesk Guide Professional, Zendesk Explore… more »
Top Answer: In terms of what could be improved, it was not easy to set up so we're only using a third of all of the features, and we wanted something that was easier to configure and set up. I asked my director… more »
Ranking
Views
876
Comparisons
556
Reviews
0
Average Words per Review
0
Rating
N/A
Views
3,177
Comparisons
2,843
Reviews
2
Average Words per Review
1,464
Rating
7.0
Popular Comparisons
Also Known As
SolarWinds LOGICnow, SolarWinds MSP Manager
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Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Learn more about Zendesk Guide
Sample Customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider25%
Manufacturing Company9%
Government6%
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider24%
Government5%
Media Company4%
Company Size
No Data Available
REVIEWERS
Small Business42%
Midsize Enterprise40%
Large Enterprise19%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: June 2021.
510,534 professionals have used our research since 2012.

N-able MSP Manager is ranked 24th in IT Service Management (ITSM) while Zendesk Guide is ranked 11th in IT Service Management (ITSM) with 2 reviews. N-able MSP Manager is rated 0.0, while Zendesk Guide is rated 7.0. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, JIRA Service Management and Device42, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, TeamViewer Servicecamp and ManageEngine ServiceDesk Plus.

See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.