Chris ArtibiseService Manager at Baker Computers Ltd
Shirwan KhanInfrastructure Engineer at Lookers plc
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We like that this solution is in real-time, it gives us real-time monitoring."
"The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."
"I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
"Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."
"The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed."
"The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature."
"It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything."
"The feature I like is that it can easily do a lot of mapping."
"Good compilation of the system's information."
"I would boldly say that this is the most scalable network monitoring tool that I know of"
"It gives me a live view of the traffic on the WAN."
"It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
"It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts."
"I would like to see notifications sent with SMS."
"Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."
"There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."
"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."
"The solutions could improve by adding more features."
"I have an issue with DFS, distributed file services... there isn't one by default. Taking into account the difference between DFS and DFSR as well would be great."
"With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied."
"They could improve the process of updating the license."
"Can be slow in the way it polls the different engines."
"Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"
"It would be nice if it gave us alerts via Gmail or SMS message."
"Its price can be better. Its price is a problem for us because it is in dollars, and there is a high conversion rate. In terms of new features, it can have BGP monitoring. It should also have a dashboard and maps editor."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"It's expensive and out of our budget."
"We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."
"There is a license required for this solution."
"At the moment I'm only using 500 sensors. I pay yearly, so it's a cost that's easily swallowed."
"We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost."
"Cost was a factor when selecting this solution, but it just did everything we wanted it to do."
"Our licensing costs are 10,000 euros over three years."
"PRTG is now available as PRTG Enterprise Monitor, and the price varies depending on the total number of sensors the customer buys"
"It is expensive."
"It's an annual license that is based on the number of endpoints that we're tracking and using."
"All monitoring system is close to the same pricing scheme."
With out-of-the-box remote monitoring, management, patching, and automation, it’s easier than ever to support, manage, and protect your customers with N‑able™ RMM.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
With PRTG Network Monitor you can identify and solve potential issues before it affects anyone. Download a free 30-day trial today and experience the benefits of 24-hour IT Infrastructure Monitoring.
N-able Remote Monitoring & Management is ranked 5th in Remote Monitoring and Management Software with 5 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 20 reviews. N-able Remote Monitoring & Management is rated 8.4, while PRTG Network Monitor is rated 8.2. The top reviewer of N-able Remote Monitoring & Management writes "Has been helpful during the pandemic because you can dial in from any location". On the other hand, the top reviewer of PRTG Network Monitor writes "If there is an incident, it not only tells you that there is an incident, it will also tell you the root cause". N-able Remote Monitoring & Management is most compared with SolarWinds NPM, N-able N-central, ConnectWise Automate, Zabbix and TeamViewer Remote Management, whereas PRTG Network Monitor is most compared with Zabbix, Nagios XI, Centreon, SolarWinds NPM and Wireshark.
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