We performed a comparison between N-able N-sight Remote Monitoring & Management and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed."
"Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."
"The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."
"We like that this solution is in real-time, it gives us real-time monitoring."
"I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
"The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions."
"The integrated backup and the scripting are good."
"I like being able to get a picture of what's happening on a computer. I can just click on it, and I can see the CPU usage and the memory usage and what services and programs are currently running. I can connect remotely to a computer. All these are very useful."
"The solution is easy to set up."
"It's stable and reliable."
"We use the product to communicate."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"There are some great features."
"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."
"There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."
"It would be great if the pricing model could be improved and the solution was more affordable."
"The reporting could be more customizable. RMM pulls a vast amount of data, but you need to filter through it to get a decent executive report each month. I'm pulling reports all day through the XML file and such to get the information our executive needs. They don't want a 34-megabyte Excel spreadsheet, but the overview only provides limited information, like a basic breakdown."
"There are disconnection issues sometimes."
"The patch management of the solution could improve."
"The SentinelOne integration is not great."
"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."
"The solutions could improve by adding more features."
"The solution’s stability could be improved."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"The connectivity could improve."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"I'm not sure if the security is ideal. They could work to improve it."
"I don't like having so many updates."
"The solution is a bit expensive. It could be cheaper."
"The security could be improved."
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N-able N-sight Remote Monitoring & Management is ranked 6th in Remote Monitoring and Management (RMM) with 13 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. N-able N-sight Remote Monitoring & Management is rated 8.2, while TeamViewer Remote Management is rated 8.4. The top reviewer of N-able N-sight Remote Monitoring & Management writes "User-friendly and allows you to do different activities on a single interface, and gives you visibility into multiple devices, but its reporting interface and report generation could be improved". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". N-able N-sight Remote Monitoring & Management is most compared with N-able N-central, Zabbix, NinjaOne, ConnectWise RMM and Fortinet FortiSIEM, whereas TeamViewer Remote Management is most compared with NinjaOne, Azure Bastion, Datto Remote Monitoring and Management and Kaseya VSA. See our N-able N-sight Remote Monitoring & Management vs. TeamViewer Remote Management report.
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