We performed a comparison between Nagios Core and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"Key features include the GUI interface, its notification capabilities, and the real-time reporting."
"Nagios monitors our servers, so we know if anything goes wrong and can solve the problem before it happens."
"The most valuable feature is the performance parameters of the system."
"Provides timely notifications."
"We use the product to monitor server applications."
"I like that it's very simple to install, easy to manage and deploy, and easy to use for monitoring."
"The application performance monitoring feature is valuable."
"It has made the life of the network operations staff more proactive in managing the resources of the infrastructure. It prevents disasters long before they can take place."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The Wi-Fi side needs improvement."
"It is a bit slow due to latency."
"I would like to see a sensor that shows the traffic of a user and what they're doing on the network."
"The initial setup process could be easier."
"We're using the free version, which limits us in terms of the things that we can do. If we had the paid version, a lot of our issues would probably go away. For example, we can't isolate instances that are being built or updated with the production ones. When they're being built, on Nagios, they're showing in red. It'd be nice to be able to partition those off until they're all green, and then we can bring them into the environment. This is probably because we've got the free version and not the paid version. If we went for the paid version, it would probably allow us to do exactly what we want to or remove the restrictions that we have, but if we are able to isolate instances in the free version, it would make life much easier."
"Nagios Core could improve by adding a user interface. If you want the user interface you have to use Nagios XI."
"Would benefit from aggregations if a particular server goes down."
"I believe Nagios Core will need to provide an option for big data platforms in the future."
"It's not that easy to install the product itself. Also, the UI is a bit hard for regular users to navigate through."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
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Nagios Core is ranked 7th in Network Monitoring Software with 46 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Nagios Core is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Nagios Core writes "An Open Source Fully Featured Data Centre Monitoring Tool". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Nagios Core is most compared with Zabbix, Nagios XI, Centreon, Icinga and OP5 Monitor, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
