We performed a comparison between Nagios XI and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Nagios XI helped me to draw the network and check for system failures."
"Nagios XI is stable."
"I can monitor a phone on a desk to very big servers of any company."
"The dashboard allows you to see what's going on in the overall system."
"It is an open-source platform with valuable features for performance and stability."
"This is a very good solution and it is simple to use, for any company."
"Nagios XI is a simple monitoring tool with performance management."
"Nagios allows us to configure any device so that we can send pager alerts when people don't have access to emails. It also allows us to schedule downtime and maintenance."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"ServiceNow IT Operations Management is a stable product."
"The scalability of ServiceNow is good."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It is a product that is familiar for a lot of users."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"I like the tool's discovery feature."
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere."
"I would like to see support for notification via SMS."
"I would like to see more customization in the network map because it is a bit tricky to use it."
"The interface could be more user-friendly."
"The reporting part should be made simpler. While we can obtain all the reports we need, we always have to create work-arounds to get them."
"Technical support is an area that needs improvement. It is not available 24/7."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"It is really difficult to integrate Nagios XI with another system to generate logs and alert our management of failures in security infrastructure."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The tool can be improved by including more detailed information to assist new users."
"There is room for improvement in the stability of ServiceNow."
"I advise others not to customize a lot while using the solution."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"If you are new to using the solution, you will find the setup complex."
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Nagios XI is ranked 8th in IT Infrastructure Monitoring with 54 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Nagios XI is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nagios XI is most compared with Zabbix, Nagios Core, PRTG Network Monitor, Wireshark and Icinga, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nagios XI vs. ServiceNow IT Operations Management report.
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