Most Helpful Review
As a centralized helpdesk solution, it's been a huge success for our account and IT managers in tracking open...
We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention.
What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs. Centreon is very flexible when it comes to monitoring parameters. We can use scripts found on the internet or scripts created by our infra/apps team. Also, the data visualization features are very simple and straightforward, yet very informative.
I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring.
The product is available in ISO image format, ready for deployment. Centreon also has a comprehensive guide and documentation that are simple and easy to follow.
What we like about it is that, whereas with Nagios, by design, if you have five or six data centers, you have to open five or six web pages to see what's going on, In Centreon, this is all included in one page, a single site, one dashboard. You don't have to jump from one specific dashboard to the other.
I really like the filtering capabilities of it. You can easily tell what's critical next to what's okay, the state of the services. It's very easy to get the whole picture quickly.
The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system.
E-mail alert notifications are valuable.
I can monitor a phone on a desk to very big servers of any company.
I can monitor a software made in-house to software of bigger companies.
BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required.
Nagios XI helped me to draw the network and check for system failures.
The ability to set up templates and groups of checks, as well as customize the checks themselves.
Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want.
You want to monitor a specific metric that nobody else has? You can do it even with the most basic of scripting skills, and you can always share it with the vast community of Nagios Exchange.
Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the Nagios XI product.
Tickets by e-mail, with actions by hastag.
Helpdesk and inventory are both equally valuable, and they form the true core of the product.
The most important issue is the capability to interconnect with other systems. It already exists for some of them. For example, the Stream Connector is something we use to populate data in another system. This kind of facility for connecting should exist for all products that it makes sense to have connected to a monitoring solution.
Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views.
The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout.
Centreon technical support is only available during Central European business hours. When it comes to critical business solutions, there should be a 24/7 hotline that customers can rely on.
There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking.
I would like to see a better UI, one which is more responsive.
This solution lacks service monitoring in the cloud.
It is necessary to improve service monitoring of database services in the free version.
The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors.
The Configuration Wizard needs improvement, because not all vendors are present.
Improve the documentation, examples, and best practices, therefore users can understand how to do things.
Nagios XI can improve its GUI for users with a new look.
The PNP4Nagios plugin not working easily with XI is an issue for me, because some open source monitoring plugins do not work out of the box. But in the end, you learn to live with it.
The product could be optimized to improve the administrative user experience via the Nagios Core Configuration (NCC) GUI module.
The reporting part should be made simpler. While we can obtain all the reports we need, we always have to create work-arounds to get them.
The SNMP sniffer requires a lot of work to get right.
They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.
Pricing and Cost Advice
The solution is very effective, despite the low price.
Open-source solutions like this can be very cost effective for an organization looking for a product that they can quickly implement, as there is no initial cost and there are no license renewal fees. However, it is important to take into consideration some of the related costs that may come along as needed, such as training, support, and product enhancements.
I think Centreon's pricing is fair, especially given the criticality of our system. They were cheaper than the other solutions. The licensing terms were pretty straightforward. I believe it was based on the number of hosts.
The pricing is acceptable.
They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours. Or, you need to wait until you have enough questions to fill those four hours. They are not flexible in this.
For more complex tasks, we use prepaid support days and ask Centreon to come onsite.
Centreon is an open source product. Thus, there is no need for licensing.
It's quite expensive when you use the Enterprise version, but if you compare it to other providers, it's more like a middle-of-the-line product. It's always good to have a price that is lower, but I would say the price is okay because we get very good support and if we have any other issues we can always contact them. There has never been a time when I didn't get help from them.
It is good to contact experts for advice about what is the best solution for your specific infrastructure and enterprise.
For the cost of the commercial product and support, and taking into account the open source characteristics of it, I believe it is difficult to a better value.
You can grow into the higher-priced scale as they learn how to utilize the features for Nagios XI.
The pricing is really cost efficient. The licensing is perpetual and can be renewed very easily.
The product is free! Get it now.
Compared 38% of the time.
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Learn how it works
|The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.|
Nagios XI provides monitoring of all mission-critical infrastructure components including applications, services, operating systems, network protocols, systems metrics, and network infrastructure. Hundreds of third-party addons provide for monitoring of virtually all in-house and external applications, services, and systems.
|From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.|
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|Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.||Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.||Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino|