We performed a comparison between Nagios XI and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The ability to set up templates and groups of checks, as well as customize the checks themselves."
"An excellent solution that is easy and intuitive to implement."
"The solution is pretty stable."
"I can monitor a phone on a desk to very big servers of any company."
"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"It is an open-source platform with valuable features for performance and stability."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"The installation is no problem. I've installed Nagios several times."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"Nagios XI can improve its GUI for users with a new look."
"The product's stability could be even better."
"The reporting part should be made simpler. While we can obtain all the reports we need, we always have to create work-arounds to get them."
"The interface could be more user-friendly."
"It is really difficult to integrate Nagios XI with another system to generate logs and alert our management of failures in security infrastructure."
"We often need to develop custom plugins to get Nagios to work the way we want it to work because the features we need are not always available in Nagios."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
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Nagios XI is ranked 8th in IT Infrastructure Monitoring with 54 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Nagios XI is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Nagios XI is most compared with Zabbix, Nagios Core, PRTG Network Monitor, Icinga and Wireshark, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
