Compare NEC UNIVERGE UC&C Contact Center vs. Openscape Contact Center

NEC UNIVERGE UC&C Contact Center is ranked 14th in Contact Center Infrastructure while Openscape Contact Center which is ranked 15th in Contact Center Infrastructure. NEC UNIVERGE UC&C Contact Center is rated 0, while Openscape Contact Center is rated 0. On the other hand, NEC UNIVERGE UC&C Contact Center is most compared with Cisco Contact Center Enterprise, Avaya Aura and Mitel Contact Center Solutions, whereas Openscape Contact Center is most compared with Cisco Contact Center Enterprise and Avaya Aura.
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Also Known As
UNIVERGE UC&C Contact Center
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NEC
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Overview
UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.OpenScape Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
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Sample Customers
Nippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support Network
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