We performed a comparison between NetBrain and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about NetAlly, Wireshark, Auvik and others in Network Troubleshooting."NetBrain is a very simple tool."
"Chain management is a good feature. I don't get it on other solutions."
"Enables maps to be drawn out."
"This product has good network monitoring and troubleshooting capabilities."
"A reliable, time-saving tool for providing accurate layer 2 and layer 3 network mappings."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"Each device needs to be configured to allow NetBrain to poll for the information it needs, which can be very time-consuming for a large network."
"The IP interface brief isn't consistent."
"The solution could integrate more automation."
"It would be nice if the setup was a little simpler. Also, if the solution could provide more training materials for new people coming into our company so they can quickly learn how to use the functionalities."
"Support needs to improve for the installed product and some of the reporting could be more flexible to provide more complete cataloging."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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NetBrain is ranked 15th in Network Troubleshooting with 6 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. NetBrain is rated 7.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of NetBrain writes "Good monitoring and troubleshoot capabilities, improves overall network traffic visibility". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". NetBrain is most compared with Cisco DNA Center, ThousandEyes, Red Hat Ansible Automation Platform, SolarWinds Network Automation Manager and ScienceLogic, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.
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