NetBrain vs SymphonyAI IT Service Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between NetBrain and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about NetAlly, Wireshark, Auvik and others in Network Troubleshooting.
To learn more, read our detailed Network Troubleshooting Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"NetBrain is a very simple tool.""Chain management is a good feature. I don't get it on other solutions.""Enables maps to be drawn out.""This product has good network monitoring and troubleshooting capabilities.""A reliable, time-saving tool for providing accurate layer 2 and layer 3 network mappings."

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"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""The product has the best features for ITSM.""The most valuable feature is remote access. People are working from home, and we can take remote access through it.""It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

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Cons
"Each device needs to be configured to allow NetBrain to poll for the information it needs, which can be very time-consuming for a large network.""The IP interface brief isn't consistent.""The solution could integrate more automation.""It would be nice if the setup was a little simpler. Also, if the solution could provide more training materials for new people coming into our company so they can quickly learn how to use the functionalities.""Support needs to improve for the installed product and some of the reporting could be more flexible to provide more complete cataloging."

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"I would like them to add software inventory in the next release. We don't have that right now.""There could be flexibility in terms of customization.""Integration was a major limitation with SummitAI.""SummitAI IT Management Suite's project management and operational management features could be improved."

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Pricing and Cost Advice
  • "The product is expensive, but less expensive than some of the competition and worth the price."
  • "Licensing is based on a per-device basis, which means that it can get very expensive if you have a large number of devices."
  • More NetBrain Pricing and Cost Advice →

  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."
  • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:NetBrain is a very simple tool.
    Top Answer:The solution is licensing and on-premises. You need to download the software and enable the license on any X86 machine server. We pay a yearly subscription fee. It's economical. It was not very… more »
    Top Answer:NetBrain is a very simple tool, however, it's not an NDR. It doesn't have the capabilities to run PCAPs and so on. The solution could integrate more automation. If the product has to be evolved, it… more »
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Ranking
    15th
    Views
    137
    Comparisons
    83
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    399
    Comparisons
    315
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Summus IT Management Suite
    Learn More
    Overview

    Managing today’s networks with yesterday’s manual processes is no longer a viable solution. NetBrain’s network automation platform provides actionable insights into your network to help you make better and faster decisions - particularly when you’re troubleshooting, securing, and making changes to the network.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    CompuCon, TD Ameritrade, Move Inc.
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm10%
    Government10%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm14%
    Construction Company8%
    Retailer8%
    Company Size
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise23%
    Large Enterprise61%
    Buyer's Guide
    Network Troubleshooting
    March 2024
    Find out what your peers are saying about NetAlly, Wireshark, Auvik and others in Network Troubleshooting. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    NetBrain is ranked 15th in Network Troubleshooting with 6 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. NetBrain is rated 7.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of NetBrain writes "Good monitoring and troubleshoot capabilities, improves overall network traffic visibility". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". NetBrain is most compared with Cisco DNA Center, ThousandEyes, Red Hat Ansible Automation Platform, SolarWinds Network Automation Manager and ScienceLogic, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.

    We monitor all Network Troubleshooting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.