Korey RutherfordAuditor in Charge - Project Manager at a educational organization
InnocentKurehwaVAS Technician / Wireless Technician at a comms service provider
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We use NETGEAR's Insight management solution to do off-property controls. It is user-friendly and provides network management, monitoring, and service deployment across multiple remote and local sites. That means I don't have to be physically at a location to do things if I want to make any changes to the network. It saves time and money."
"The meshing capabilities are the most valuable feature. When I am going in-between buildings, my phone doesn't have to pick up different WiFi. They are all the same. Even in-between the buildings, I stay connected."
"I now have the ability to remote access my network. That works extremely well. I can access it from any place. I don't need to be physically at the device. This saves me on time and travel."
"The metrics demonstrate that NETGEAR really does a good job of balancing the load between the various access points on the networks and this results in an elimination of downtime."
"[Being] able to configure the WiFi devices and to see utilization remotely, or from the cloud."
"I am all about simplicity. With the Insight management solution, I don’t need an additional cloud controller, appliance, network manager, or PC/server to configure and manage my access points. You have to look at cost, and everything has a cost. There is a cost to using Insight. But if the cost is reasonable, I don't want another layer. The ability to deploy a network and then have that software built-in, without having to go to a third-party, is big. Also, the less pieces that I have to call in on, the better. So, when I'm calling NETGEAR, it's not like I'm using some third-party piece of software to manage their product. It doesn't add that layer of complexity, which is key."
"From the WiFi aspect, it's very intuitive and easy to use. The solution enables me to manage my entire WiFi from anywhere in the world..."
"I'm able to do a lot of things, because the GUI is designed very well. I'm able to remotely make certain changes via my phone and apply them right away. It makes life easier when it comes to managing the equipment. The Insight management solution phone app is very good. It enables me to do what I want to do."
"This solution is easy to use and you need minimal IT experience to work with it."
"The mesh technology is the solution's most valuable aspect. Ruckus originally had the patent for it. They might've lost it because I see now that other people are doing it, however, they were the ones who came out with the smart mesh technology first, which is phenomenal."
"The most valuable features are the coverage and durability."
"Good connection quality."
"The most valuable feature is that Ruckus offers better coverage."
"The most valuable feature for me is reliability."
"The most valuable feature is the coverage, which is exceptional."
"Valuable features include Bonjour Gateway and the hardware antenna array."
"Software-wise, they need to provide the ability to kick users out. If multiple users are abusing the system or the network, I should be able to block them for a time and, when I need to unblock them, I should be able to do so by using their MAC ID. That feature might already be there and I just don't know about it."
"There is always room for improvement."
"I have some frustrations with the ease of use. It tends to be sluggish. The graphical interface is pretty, but not useful. They have this tree that shows connected devices, which makes no sense whatsoever because the labeling field of the tree truncates all the items to the point that it's almost useless. You can't even tell what it is. I would prefer a spreadsheet list of the gear as opposed to a graphical representation."
"While the data throughput does provide us with full insight into data being used, we find that it's not very accurate."
"A con is the backend system which is very, very slow."
"The registration is annoying. I have to go back to NETGEAR and log tickets. Access points and router registration are something that they need to address in Insight. They need to fix the bug of getting the devices activated and enrolled in Insight without fighting with them. I have probably done about six of these in the last month. You get to see patterns."
"The biggest issue I've had is that it works very well with the WiFi, but it does not offer any assistance at all with the routers. You can't control them or manage them at all. As soon as you want to use anything on the network side—because I have multiple 28-port switches—you can't manage them using this app."
"Ubiquiti is a very good company. NETGEAR should look at that model and expand on its remote capabilities. Ubiquiti seems to have a better product."
"In the next release of this solution, I would like to see a more detailed spectrum analysis."
"They have so many products that there are so many different part numbers for the US and other countries. That means it's easy to make a mistake with the licensing. You have to have somebody knowledgeable on the other end with the licensing. If you make one mistake, it can be a $2,000 mistake."
"I would like to see better mapping capability because it can be really difficult, especially if you are deploying on a remote island."
"Captive portal for guest access on the controller could be enhanced."
"Previously, we would need to purchase appliances every time but it caused our data centers to get filled. Ruckus now has cloud-based controllers. They resolved the issue we were having."
"Having support available that is more compatible with time zones in the United States would be helpful."
"I would like to see newer on-premises controller-type models, similar to the 3000."
"Sometimes doing mass changes on their products can be challenging."
"Price-wise, it is a little too high, about $20 higher than what it should be, but it's worth it. It's cheaper than Cisco's access point, but the products are not apples to apples."
"It wasn't much more than 100 dollars a year. For the devices that we have, the pricing was pretty fair."
"The pricing seems to be reasonable."
"For what you get, the price of Insight access points is very reasonable."
"Their pricing is perfect for smaller businesses who are money and budget conscious. There are a lot of other solutions out there that are two to three times more expensive."
"I can source the stuff pretty quickly wherever I go through the distributor. There is pricing available at NETGEAR if you can spend between $2,000 and $5,000 on a solution. So, there is special pricing that they can help with. The vendor's reps are very responsive. They have a good channel system."
"We paid for a three-year contract last year. I am not sure about what we paid. It is certainly less expensive than Meraki."
"The price is reasonable."
"The reason we picked Ruckus, in addition to our long-standing relationship with Ruckus, is pretty much that the RFS characteristics of it seem to be the best."
"We don't pay any licensing fees, we purchase them."
"This is a very expensive solution."
"The setup that I have at the moment does not require licensing, although I am not sure whether a bigger project will mean that I have to spend more."
"Not all of our clients can afford a fully corporate solution like Ruckus. But for many of our clients, pricing is the only factor that prevents them from choosing Ruckus, as we have found Ruckus to be a very suitable and reliable solution for integrating wireless access points to a company's network."
"Ubiquiti and Aruba Instant On are good for small businesses in terms of cost than Ruckus Wireless."
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NETGEAR Insight Access Points is ranked 7th in Wireless LAN with 8 reviews while Ruckus Wireless is ranked 4th in Wireless LAN with 41 reviews. NETGEAR Insight Access Points is rated 8.0, while Ruckus Wireless is rated 8.6. The top reviewer of NETGEAR Insight Access Points writes "Without using a third-party, I can deploy a network with software built-in". On the other hand, the top reviewer of Ruckus Wireless writes "Great performance, easy to set up and simple to configure". NETGEAR Insight Access Points is most compared with Ubiquiti WLAN, Cisco Meraki Wireless LAN, Cisco Wireless, Aruba Wireless and Dell EMC Ruckus, whereas Ruckus Wireless is most compared with Aruba Wireless, Cisco Wireless, Cisco Meraki Wireless LAN, Aruba Instant and Fortinet FortiWLM. See our NETGEAR Insight Access Points vs. Ruckus Wireless report.
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