Compare NetResults Tracker vs. SCSM

NetResults Tracker is ranked 41st in Help Desk Software while SCSM is ranked 3rd in Help Desk Software with 12 reviews. NetResults Tracker is rated 0, while SCSM is rated 6.6. On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". NetResults Tracker is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and BeyondTrust Remote Support.
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NetResults Tracker Logo
28 views|15 comparisons
SCSM Logo
Read 12 SCSM reviews.
2,979 views|1,844 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
430,585 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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430,585 professionals have used our research since 2012.
Ranking
41st
out of 55 in Help Desk Software
Views
28
Comparisons
15
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
3rd
out of 55 in Help Desk Software
Views
2,979
Comparisons
1,844
Reviews
12
Average Words per Review
696
Avg. Rating
6.6
Popular Comparisons
Compared 46% of the time.
Compared 12% of the time.
Compared 5% of the time.
Compared 4% of the time.
Also Known As
System Center Service Manager
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NetResults
Video Not Available
Microsoft
Overview
Comprehensive case management for criminal and juvenile justice agencies.System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
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Sample Customers
Adobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of MinnnesotaFibabanka, UMC Health System
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company25%
Government18%
Construction Company12%
Wholesaler/Distributor8%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
430,585 professionals have used our research since 2012.

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