Most Helpful Review | ||
Use NetResults Tracker? Share your opinion. | ||
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019. 382,547 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | ||
Information Not Available | Information Not Available | Licensing can be complex and confusing. It is an expensive solution. It is a lower price vs. other things on the market. |
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. 382,547 professionals have used our research since 2012. | ||
Top Comparisons | ||
Compared 64% of the time. Compared 9% of the time. Compared 7% of the time. | Compared 46% of the time. Compared 17% of the time. Compared 16% of the time. | |
Also Known As | ||
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight | System Center Service Manager | |
Learn | ||
CA (A Broadcom Company) | NetResults Video Not Available | Microsoft |
Overview | ||
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products... | Comprehensive case management for criminal and juvenile justice agencies. | System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. |
Offer | ||
Learn more about CA Service Desk Manager | Learn more about NetResults Tracker | Learn more about SCSM |
Sample Customers | ||
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini | Adobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of Minnnesota | Fibabanka, UMC Health System |
Top Industries | ||
Healthcare Company29% Financial Services Firm20% Government8% Retailer4% Software R&D Company29% Insurance Company10% Comms Service Provider9% Financial Services Firm9% | No Data Available | No Data Available |
See also NetResults Tracker Reviews, SCSM Reviews, and our list of Best Help Desk Software Companies.