Compare NetResults Tracker vs. SCSM

NetResults Tracker is ranked 38th in Help Desk Software while SCSM is ranked 8th in Help Desk Software with 7 reviews. NetResults Tracker is rated 0, while SCSM is rated 6.4. On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". NetResults Tracker is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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CA Service Desk Manager Logo
4,098 views|1,736 comparisons
NetResults Tracker Logo
29 views|15 comparisons
SCSM Logo
Read 7 SCSM reviews.
3,066 views|2,143 comparisons
Most Helpful Review
Use NetResults Tracker? Share your opinion.
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,547 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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Top Comparisons
Compared 46% of the time.
Compared 16% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightSystem Center Service Manager
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CA (A Broadcom Company)
NetResults
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Microsoft
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Comprehensive case management for criminal and juvenile justice agencies.System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
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Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniAdobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of MinnnesotaFibabanka, UMC Health System
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Retailer4%
VISITORS READING REVIEWS
Software R&D Company29%
Insurance Company10%
Comms Service Provider9%
Financial Services Firm9%
No Data Available
No Data Available
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,547 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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