Compare NetResults Tracker vs. SCSM

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NetResults Tracker Logo
15 views|11 comparisons
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Read 11 SCSM reviews.
2,905 views|1,634 comparisons
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Pricing and Cost Advice
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"Licensing can be complex and confusing.""The price should be lower."

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Top Answer: The reporting is very good.
Top Answer: It is an amazing solution but the pricing could be improved to be a little more competitive.
Top Answer: I have not made up my mind about what really needs to be improved. Overall, I am pleased with it mostly because it supplies the reports I need. As far as other features, it performs what I need it to… more »
Ranking
49th
out of 56 in Help Desk Software
Views
15
Comparisons
11
Reviews
0
Average Words per Review
0
Rating
N/A
6th
out of 56 in Help Desk Software
Views
2,905
Comparisons
1,634
Reviews
11
Average Words per Review
757
Rating
6.6
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Also Known As
System Center Service Manager
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NetResults
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Overview
Comprehensive case management for criminal and juvenile justice agencies.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
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Sample Customers
Adobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of Minnnesota
Fibabanka, UMC Health System
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider14%
Government14%
Educational Organization5%
Company Size
No Data Available
REVIEWERS
Small Business38%
Midsize Enterprise38%
Large Enterprise23%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
511,607 professionals have used our research since 2012.

NetResults Tracker is ranked 49th in Help Desk Software while SCSM is ranked 6th in Help Desk Software with 11 reviews. NetResults Tracker is rated 0.0, while SCSM is rated 6.6. On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". NetResults Tracker is most compared with , whereas SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and Device42.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.