Compare NetResults Tracker vs. SolarWinds Web Help Desk
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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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"They charge by the technician. It costs $117 per technician per year."
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Top Answer: It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching… more »
Top Answer: The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I… more »
Top Answer: We use this for our ticketing system, both in IT as well as the data team. The data team provides application support. It's used in HR and by Facilities. It's used for tickets for purchases. It's used… more »
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Comparisons
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Views
950
Comparisons
786
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Average Words per Review
595
Rating
6.5
Compared 29% of the time.
Compared 17% of the time.
Compared 16% of the time.
Compared 7% of the time.
Compared 7% of the time.
NetResults
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Comprehensive case management for criminal and juvenile justice agencies.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
- Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
- Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
- Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
- Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
- Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
- Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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Adobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of Minnnesota
Instacart
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Comms Service Provider30%
Computer Software Company25%
Manufacturing Company10%
Government8%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
511,307 professionals have used our research since 2012.
NetResults Tracker is ranked 49th in Help Desk Software while SolarWinds Web Help Desk is ranked 28th in Help Desk Software with 2 reviews. NetResults Tracker is rated 0.0, while SolarWinds Web Help Desk is rated 6.6. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". NetResults Tracker is most compared with , whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Management, ServiceNow, Zendesk Guide and Freshservice.
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