We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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NetResults Tracker is ranked 49th in Help Desk Software while Spiceworks is ranked 8th in Help Desk Software with 5 reviews. NetResults Tracker is rated 0.0, while Spiceworks is rated 8.4. On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". NetResults Tracker is most compared with , whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, Nagios Core and ServiceNow.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.