Compare NetResults Tracker vs. SysAid

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NetResults Tracker Logo
15 views|11 comparisons
SysAid Logo
1,094 views|619 comparisons
Most Helpful Review
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511,607 professionals have used our research since 2012.
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Pricing and Cost Advice
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"SysAid is a good solution, especially from a pricing perspective.""We saw our investment back at the end of year one.""Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you.""Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

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Top Answer: The simplicity of the solution is excellent.
Top Answer: The pricing is very good. It's an affordable tool in comparison to other market leaders.
Top Answer: In terms of the main ITSM tool, the product is not good at automation which is the main reason we are looking for a different option and migrating away from it. Monitoring in our organization needs… more »
Ranking
49th
out of 56 in Help Desk Software
Views
15
Comparisons
11
Reviews
0
Average Words per Review
0
Rating
N/A
7th
out of 56 in Help Desk Software
Views
1,094
Comparisons
619
Reviews
6
Average Words per Review
2,119
Rating
8.2
Popular Comparisons
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NetResults
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Overview
Comprehensive case management for criminal and juvenile justice agencies.

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

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Sample Customers
Adobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of Minnnesota
Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
Top Industries
No Data Available
VISITORS READING REVIEWS
Comms Service Provider26%
Computer Software Company21%
Retailer16%
Non Profit8%
Company Size
No Data Available
REVIEWERS
Small Business29%
Midsize Enterprise14%
Large Enterprise57%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
511,607 professionals have used our research since 2012.

NetResults Tracker is ranked 49th in Help Desk Software while SysAid is ranked 7th in Help Desk Software with 6 reviews. NetResults Tracker is rated 0.0, while SysAid is rated 8.2. On the other hand, the top reviewer of SysAid writes "Enabled us to have a better workflow for tickets and provides us with multilayered service management ". NetResults Tracker is most compared with , whereas SysAid is most compared with ServiceNow, Spiceworks, ManageEngine ServiceDesk Plus, TOPdesk and BMC Helix ITSM.

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