Most Helpful Review
Find out what your peers are saying about NETSCOUT nGeniusONE vs. Observer GigaStor and other solutions. Updated: September 2019.
370,827 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature.
It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.
The most valuable feature is the ability to span multiple technologies and multiple vendors.
We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going.
The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business.
It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time.
It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.
We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us.
It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call.
With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people.
Network faults are easily and quickly identified through dashboards and drill down.
It has versatility to correlate different traffic types and performance management statistics.
The most valuable feature is visibility.
The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet.
We build application dashboards and performance indexes for locations.
The solution helps us get to root cause quickly by using the Media Monitor to help identify QoS mismatches for voice calls on the network.
This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users.
It can help to write your rules, organize firewalls, your block, and also your protocols and IP address to come in or out of your network.
The ability to capture packets. It is not only for monitoring. That is very important for a company that wants to keep an eye on the packets, the transactions, the flows...
It's able to capture packets and, after a long time, you can come and use that information; to check, to analyze - everything you would want to do. So it's very good and helpful if you want to protect your data. It is stored in a certain place where you can access it every time you want to analyze it.
I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue
I have an issue with DFS, distributed file services... there isn't one by default. Taking into account the difference between DFS and DFSR as well would be great.
With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.
The dashboarding definitely needs improvement.
The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back.
The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it.
While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.
Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of.
We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us.
While it is good, the single pane of glass view is too high level. It is better for management or someone doing sanity checks. A lot of times, I need to go deeper into the additional screens to get what I want out of it.
I would like more in-depth convergence between all the applications, especially when I look for information through a data mine.
The current solution is not easy to scale, because it is an appliance-based solution. So, you have to swap everything out.
We would like more encryption of customer data, because we have a very security conscious company. We have a lot of regulation coming in which requires us to make customer data private.
We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line.
Some help screens would be nice, especially if we bring on new operators. It would be great to see if they have more helpful tips available.
The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE.
We see it overload once in a while. It doesn't have built-in protection. Therefore, once it gets too much data, it tends to crash. Then, we have to recover it.
I would like to have more than 4TB of storage available in the portable version of this solution.
Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated.
Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier.
Pricing and Cost Advice
At the moment I'm only using 500 sensors. I pay yearly, so it's a cost that's easily swallowed.
We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost.
Cost was a factor when selecting this solution, but it just did everything we wanted it to do.
Our licensing costs are 10,000 euros over three years.
We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization.
We looked at PRTG and SolarWinds. From a cost side perspective, compared to PRTG, and from what you get back from it, PRTG was sort of a hands down the winner.
While I am not the person who deals with pricing, I would say that we pay around 1000 pounds a year.
It is about £4,500 for the first year, then about another 15 to 20 percent annually after that. So, we are looking at about £1000 running costs a year. When you think about how much an outage costs per minute, it's negligible.
It is very expensive, but it's well worth the money.
The scalability becomes very expensive quickly.
The license becomes cost prohibitive very quickly.
It is a little overall pricey and expensive, but you get what you pay for.
It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable.
The biggest problem we have with this product is the expense.
Cost is probably the biggest drawback. Compared to some of the newer vendors that have popped up in the space, it's definitely more on the expensive side... [But] it's been able to keep its value, even in the face of the cheaper competition.
Their pricing is very competitive with other solutions... But what I like about NETSCOUT's licensing is that it's shared across all their platforms. They don't create a new licensing scheme for every one of their products. So for nGeniusONE, you buy a certain license level, and it works on all of their products.
It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license.
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Also Known As
|PRTG||NETSCOUT nGenius, nGeniusONE|
|Paessler AG||NETSCOUT||Viavi Solutions|
|PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.||The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.|
Observer GigaStor is a network analysis tool that comes in a variety of form factors, including rack mount, portable, and virtual. Capable of storing up to a petabyte of traffic for later analysis, GigaStor helps ensure optimal network and application performance.
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Software R&D Company31%
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