Jakobus BurgerEngineer at Sintrex
Daniel ShineSystems and Data Warehouse Supervisor at MMSD
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Valuable features include data threat detection, network analytics, and overall bandwidth monitoring."
"For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience."
"The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them."
"The details it provides are among the most valuable features; the ability to drill down and get to the packet level."
"If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on."
"The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time... To be able to rewind, back in time, and see the problem as it happened, is very helpful."
"From the standpoint of VoLTE and related things, it's providing visibility into the network and how it operates."
"The most valuable feature of this solution is being able to drill down into any kind of troubles that are reported to us, by use of identifiers."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"It is very extensible with 'SWQL' and APIs to where we are beginning to integrate it with network automation."
"We had some interfaces where the SFP Ports were having some problems after a while. We found which of the SFP Ports was having the error and changed it, so the bandwidth become okay."
"All the features are very good. The monitoring of the equipment, the configuration manager, and the IP address monitoring are great."
"The connectivity of the solution is very good."
"A product that is well-tested and trusted in demanding situations."
"The most valuable feature of this solution is the alerts."
"The feature I am looking for is the Arbor technology, especially to run in parallel with our firewall... It's getting there."
"A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring."
"For individual subscriber tracings, sometimes it does not capture all the messages. There is a little bit of room for improvement there."
"It could have an easier to understand interface."
"One of the products we use is SolarWinds, and it provides a very cool mapping of an agent from end-to-end. If NETSCOUT could somehow implement that into their design... make it quicker and easier to get those net paths, it would be huge."
"On a network the size of ours, the loading times seem a little extensive, 20 or 30 seconds to load up some graphs."
"Our biggest area of concern right now, supporting the applications, is that while NETSCOUT does a good job of monitoring the network and the applications, we need more visibility into system health and performance monitoring."
"Some of the filters could be easier to see and to set up. That's the only thing that I've ever had any trouble with."
"Application Performance Monitoring should be included in this solution."
"I would like to see integration with antivirus or other security endpoint solutions."
"This solution would benefit from expanding on the capabilities within the API."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing."
"My team has had a lot of issues with support."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution."
"Cost is probably the biggest drawback. Compared to some of the newer vendors that have popped up in the space, it's definitely more on the expensive side... [But] it's been able to keep its value, even in the face of the cheaper competition."
"The biggest problem we have with this product is the expense."
"It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable."
"It is very expensive, but it's well worth the money."
"It is a little overall pricey and expensive, but you get what you pay for."
"The scalability becomes very expensive quickly."
"The license becomes cost prohibitive very quickly."
"Licensing is flexible, it's not tied to anything else. We can easily switch up the licensing piece... Obviously, NETSCOUT is a little bit in the higher range, but it gives you value for money. You get what you pay for."
"We have a perpetual license for this solution, and my impression is that this solution is cheap."
"The cost is based on the number of nodes, so it is expensive when you have a lot of them."
"It is expensive."
"Some solutions are open source and free."
"It is relatively inexpensive compared to other products in the same category."
"It's expensive and there are costs in addition to the standard licensing."
"The price is more expensive than some other products, such as ManageEngine."
"I find that the pricing is acceptable."
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NETSCOUT nGeniusONE is ranked 5th in Network Monitoring Software with 30 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 21 reviews. NETSCOUT nGeniusONE is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of NETSCOUT nGeniusONE writes "Granularity of drill-downs into microseconds is helpful, but common workflows need better documentation". On the other hand, the top reviewer of SolarWinds NPM writes "Make monitoring key performance factors in your enterprise customized and effective". NETSCOUT nGeniusONE is most compared with Gigamon, Dynatrace, Cisco Stealthwatch, Ixia Network Packet Brokers and AppDynamics, whereas SolarWinds NPM is most compared with Zabbix, ManageEngine OpManager, Wireshark, PRTG Network Monitor and vRealize Network Insight. See our NETSCOUT nGeniusONE vs. SolarWinds NPM report.
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