We performed a comparison between NETSCOUT nGeniusONE and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"Deep packet inspection is probably the strongest feature."
"The most valuable features are visibility, real-time, on-demand."
"With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people."
"It gives me the MOS, latency, and jitter."
"The installation process is straightforward."
"Valuable features include data threat detection, network analytics, and overall bandwidth monitoring."
"We build application dashboards and performance indexes for locations."
"The support is good."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The Wi-Fi side needs improvement."
"The solution is not easy to install."
"The GUI has gotten better over time but there could be some improvement in how the GUI is built."
"There is currently less visibility or GUI to analyse the packet for troubleshooting purposes."
"The solution could do more for security. It should offer more security-related features."
"The single pane of glass view is a challenge. I like the graphics, they're easy to understand, but when more digging is required, it's more complicated to get what I'm expecting."
"On a network the size of ours, the loading times seem a little extensive, 20 or 30 seconds to load up some graphs."
"While it is good, the single pane of glass view is too high level. It is better for management or someone doing sanity checks. A lot of times, I need to go deeper into the additional screens to get what I want out of it."
"here is a big issue with the special way they use InfiniStream to store data."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
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NETSCOUT nGeniusONE is ranked 27th in Network Monitoring Software with 47 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. NETSCOUT nGeniusONE is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and SolarWinds NPM, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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