Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The most valuable feature is the ability to span multiple technologies and multiple vendors.
It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.
We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going.
The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business.
It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time.
It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.
We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us.
There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly.
I like the single pane of glass view. I like being able to go to one place instead of having to hunt around for everything.
I like the single pane of glass view because it presents everything in one window, obviously. You can see it all. With a quick glance, you get a pretty good snapshot of what's going on in a particular situation.
The big thing is the event management engine, which is really, really nice to use, and it comes at a reasonable price, unlike some of the competitors like Netcool from IBM. Those kinds of tools are hugely expensive and they come as resource-heavy types of solutions. This obviously doesn't require as much hardware, but it does offer similar benefits where you can manage all the events.
In my case, I prefer to only poll interfaces that have descriptions, and the ones that don't have descriptions, I don't really want to know about them. It does allow for all these bits and pieces and adjustments, and fine tuning to get it to a point where it works for my needs.
The installer itself is basically something that can be used as a no-questions-asked type of installer. I can use it with automation tools like Chef and Puppet. I don't have to answer some random questions. I can worry about all that stuff later on in the configuration.
It allows for variable polling times of devices on the network. Because it's all in text, in general, that obviously makes it easier from the automation perspective as well, to modify configuration on the fly, using Puppet and those kind of tools.
It does have different modules, so you can extend the solution as you need it, or get as little as you need in the beginning, so you don't have to buy a full set of modules. You just buy what you need and expand later on.
The dashboarding definitely needs improvement.
With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.
The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back.
The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it.
While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.
Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of.
We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us.
The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information.
In terms of additional features, I would like to see better event notification. Right now, we put in an email address to receive an alert and it receives every event and every alert that comes out. We need something a little more granular.
Usability is the area with the biggest room for improvement. We've found that with NETSCOUT, while it's a fantastic product, the usability is a major factor because there are just way too many clicks. It's obvious, from our experience, that the people who are developing the product aren't using it.
These kinds of solutions are more node- or device-based solutions. It would be nice in the future if they could be more data-oriented, so it would be easier for me to pull different stats based on ad-hoc requirements; but in a big, centralized database where I can pull specific things, and mix and match the way I want to.
Pricing and Cost Advice
We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization.
We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost.
Cost was a factor when selecting this solution, but it just did everything we wanted it to do.
Our licensing costs are 10,000 euros over three years.
We looked at PRTG and SolarWinds. From a cost side perspective, compared to PRTG, and from what you get back from it, PRTG was sort of a hands down the winner.
While I am not the person who deals with pricing, I would say that we pay around 1000 pounds a year.
It is about £4,500 for the first year, then about another 15 to 20 percent annually after that. So, we are looking at about £1000 running costs a year. When you think about how much an outage costs per minute, it's negligible.
If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out.
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Also Known As
|PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.|
NETSCOUT’s nGeniusPULSE delivers the visibility needed into today’s evolving IT eco-system to ensure the availability, reliability, and performance of your mission-critical business services across your multi-cloud environment, from wherever users need access.
|Opmantek’s multi award winning network management and IT audit software helps IT teams detect faults, review current and historical network performance, and predict where future failures are likely to occur. Opmantek software is used by more than 115,000 organizations in 130 countries, and manages some of the world’s most complex IT environments including some of the world’s largest telecommunications carriers, managed service providers and banks. Every six minutes somewhere in the world, a new organization implements an Opmantek product.|
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|Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank||Banco Votorantim||Telmex, John Deere, Three Network.|
Financial Services Firm13%
Comms Service Provider13%
Financial Services Firm14%
Comms Service Provider10%
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