NETSCOUT vSTREAM vs SymphonyAI IT Service Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between NETSCOUT vSTREAM and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software.
To learn more, read our detailed Network Monitoring Software Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We can manage the entire system across the network and troubleshoot the pain points."

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"vSTREAM gives us better visibility and reporting about our network infrastructure, allowing for cost-optimization.""One of the valuable features is the packet decoding."

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"The most valuable feature is remote access. People are working from home, and we can take remote access through it.""SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.""The product has the best features for ITSM."

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Cons
"The Wi-Fi side needs improvement."

More Juniper Mist Premium Analytics Cons →

"I would like to see improvements made to the user guide.""I would like for it to have a smaller footprint of the virtual appliance and better performance.""Room for improvement exists in filtering in the packet decode."

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"Integration was a major limitation with SummitAI.""SummitAI IT Management Suite's project management and operational management features could be improved.""I would like them to add software inventory in the next release. We don't have that right now.""There could be flexibility in terms of customization."

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Pricing and Cost Advice
Information Not Available
  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."
  • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We can manage the entire system across the network and troubleshoot the pain points.
    Top Answer:The product is not expensive. I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
    Top Answer:The Wi-Fi side needs improvement. In most warehouse environments, there are shortfalls in such conditions. We often face… more »
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    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool… more »
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is… more »
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better… more »
    Comparisons
    Also Known As
    vSTREAM
    Summus IT Management Suite
    Learn More
    NETSCOUT
    Video Not Available
    Overview

    Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

    The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

    By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

    Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

    The vSTREAM virtual appliance complements existing Adaptive Session Intelligence (ASI)-based instrumentation to provide the same level of visibility within virtualized and cloud infrastructures that is already possible in physical environments. The vSTREAM virtual appliance is ideal for monitoring service-critical traffic running within virtualized or cloud infrastructures, either locally on a host or as an aggregation point for multiple hosts. With complete visibility across physical, virtual and cloud networks, the vSTREAM virtual appliance presents real-time views of end-to-end call trace data and network-wide KPIs, to protect the reliability and availability of networks and application services.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    Information Not Available
    Metropolitan Police Agency, Banpara, PropertyRoom.com
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm12%
    Manufacturing Company9%
    Government8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Government15%
    Computer Software Company9%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm14%
    Construction Company8%
    Retailer8%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise25%
    Large Enterprise60%
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise23%
    Large Enterprise61%
    Buyer's Guide
    Network Monitoring Software
    March 2024
    Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    NETSCOUT vSTREAM is ranked 70th in Network Monitoring Software while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. NETSCOUT vSTREAM is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of NETSCOUT vSTREAM writes "Troubleshooting at the packet level helps us resolve issues more quickly". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". NETSCOUT vSTREAM is most compared with vRealize Network Insight, Azure Network Watcher, NETSCOUT InfiniStreamNG, Arista Data ANalyZer and NETSCOUT nGeniusONE, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.

    We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.