We performed a comparison between NETSCOUT vSTREAM and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"vSTREAM gives us better visibility and reporting about our network infrastructure, allowing for cost-optimization."
"One of the valuable features is the packet decoding."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The Wi-Fi side needs improvement."
"I would like to see improvements made to the user guide."
"I would like for it to have a smaller footprint of the virtual appliance and better performance."
"Room for improvement exists in filtering in the packet decode."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
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NETSCOUT vSTREAM is ranked 70th in Network Monitoring Software while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. NETSCOUT vSTREAM is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of NETSCOUT vSTREAM writes "Troubleshooting at the packet level helps us resolve issues more quickly". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". NETSCOUT vSTREAM is most compared with vRealize Network Insight, Azure Network Watcher, NETSCOUT InfiniStreamNG, Arista Data ANalyZer and NETSCOUT nGeniusONE, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.
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